Service Level Agreement (SLA) Manager

• Draft and coordinate SLAs with Government representatives, mission system owners, service providers, and technical stakeholders.
• Manage the full SLA lifecycle, including development, review, approval, updates, renewal, and closure as applicable.
• Track SLA commitments, due dates, dependencies, performance information, and compliance status.
• Maintain accurate mission-system and subscriber data used for leadership reporting and decision-making.
• Support POA&M actions and corrective activities associated with SLA requirements or service gaps.
• Identify agreement issues, unresolved dependencies, and data-quality concerns and coordinate timely resolution.
• Maintain organized, auditable SLA records and supporting documentation.

• Bachelor's degree in information technology, cybersecurity, business, management, or a related field.
• 5-7 years of relevant experience, including 3+ years in IT service delivery, SLA management, technical agreements, or closely related program support.
• Strong technical writing, document control, stakeholder coordination, and schedule-management skills.
• Ability to translate operational/service requirements into clear, measurable agreement language.

• ITIL certification or demonstrated IT service management experience.
• Experience supporting DoD or U.S. Space Force cyber/IT service environments.

• Note: The anticipated salary range for this contingent upon award position is $115K-$135K annually. The final offered salary will be determined by the candidate's specific qualifications, relevant experience, location, and the final funding level approved by the client upon contract award.
• Summit Technologies, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
• Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit Technologies, Inc. is an at-will organization.

Colorado Springs, CO - U.S. Space Force mission support

Full-time - anticipated contract staffing

Clearance/certification requirements will be aligned to the final PWS and designated cyber work role.

Develop, coordinate, maintain, and govern mission-system Service Level Agreements (SLAs) for subscribers aligned to the CSSP. The SLA Manager ensures agreements remain current, measurable, traceable, and aligned to mission and service-delivery requirements while maintaining accurate mission-system data and related Plan of Action and Milestones (POA&M) actions.