Service Advisor

Tulsa Hyundai is looking for an experienced Automotive Service Advisor with a proven record of taking care of customers and producing results. You’ll manage each visit from write-up through delivery. We’re looking for someone who sets a clear plan with the customer, keeps the shop informed, and follows up without waiting for a manager to ask.

As a Service Advisor at Ted Moore Auto Group, you will enjoy a fun, fast-paced work environment that rewards a driven, passionate and focused work ethic. We offer competitive pay, 401k opportunities, health benefits and opportunities for advancement.

• Listen to the customer's concern, document it accurately on the repair order, and agree on when the customer will hear from you next.
• Call customers who drop off their vehicles. Walk them through the technician's inspection video, share what checked out well, explain the recommendations and pricing, and ask for authorization.
• If the customer needs to prioritize, help them understand what needs attention first and offer to schedule the remaining work.
• Track your open repair orders, coordinate with technicians and parts, and contact the customer in the event pricing or timing changes.
• Review the completed work at pickup and follow up on outstanding concerns. Step in when a teammate needs help reaching a customer for answers.

• Full time
• Benefit Packages available – Health, Dental, Vision, Life, Flex Spending Offered
• Paid vacations
• 401K plan with match
• Free Parking

• Prior experience as an automotive Service Advisor managing your own repair orders and customer relationships.
• A positive performance record you can discuss in specific terms, such as customer satisfaction, customer-pay hours sold, repeat business, or declined-service follow-up.
• The initiative to act on an aging repair order or a missed promise, and the judgment to involve the right teammate when you need help.

Submit your resume and prepare to briefly answer both questions below:

• What result best reflects your work as a service advisor? Include the time period and what you personally did to achieve it.
• Tell us about a repair that was going to miss its promised completion time. How did you handle it with the customer and the shop?

We’re scheduling interviews with candidates who have prior advisor experience and can point to specific results. Please bring professional references to your interview who can verify your work and speak to your performance.

Ted Moore Auto Group is an Oklahoma-owned and locally operated automotive group with a primary focus within the automotive retailing industry. The company owns and operates several dealership franchises and collision centers within Oklahoma. The primary focus of Ted Moore Auto Group is to provide our customers the best experience, which is why we developed the Ted Moore Difference.