Senior Technical Analyst

Senior Technical Analyst

Role Description: As a Senior Technical Analyst, you will play a pivotal role in the end-to-end delivery of robust, high- performing, and scalable solutions. You will be responsible for requirements gathering, technical analysis, design, development oversight, testing, go-live support, and production operations. You will collaborate closely with domain architects, analysts, developers, testers, and stakeholders, ensuring solutions meet business and technical requirements with a strong focus on quality, customer experience, and continuous improvement.

Key Responsibilities Requirements & Analysis  Lead the understanding and clarification of functional and non-functional requirements by reviewing specifications and collaborating with domain architects, analysts and stakeholders.  Conduct technical impact analysis and participate in both high-level and low-level design activities.  Participate in estimation, staffing, and solutioning; gather and clarify scope information.  Conduct requirement workshops, identify requirement gaps/issues, and translate business needs into system requirements. Design & Development Oversight  Create and review IT designs, pseudo code, and prototypes.  Guide and review the development of artifacts (code, documentation, unit test scripts) for self and peers.  Ensure high code quality through the creation and review of unit test plans and scripts.  Lead the implementation of releases following change and release management processes.  Provide technical support and guidance to junior developers and team members. Testing & Quality Assurance  Lead and participate in test design and validation activities (functional, integration, end-to-end, system, user experience, performance, automation).  Oversee the creation and review of test artifacts (test scripts, documentation, automation setups).  Manage test data, defect management, test automation strategy, and performance test strategy.  Coordinate with business and other stakeholders on testing progress and ensure right test coverage.  Lead or participate in test management activities, including the creation of master test plans and testing strategy documents. Go-Live & Production Support  Support go-live activities as per the implementation plan.  Respond to and analyze production issues, suggest and implement workarounds, communicate with stakeholders, and close incidents/service requests within agreed timelines.  Participate in root cause analysis (RCA), process improvement initiatives, and estimation of efforts for solutions/workarounds.  Track SLAs, verify fixes, and ensure continuous improvement in operations.

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Knowledge Management & Leadership  Document and share project learnings and best practices.  Define, maintain, and enhance the knowledge management strategy for the team.  Train team members on project processes and provide inputs to improve quality.  Leverage knowledge bases and benchmarks to solve problems and develop high-level solutions. Degree & Experience  Master’s or Bachelor’s degree in Computer Science or a related field.  10+ years of relevant experience in technical analysis, software development, or related roles.  Experience in a telecommunication environment is an asset.  A strong understanding of Telco OSS is highly desirable, particularly with practical experience in TM Forum (TMF) standards and APIs.  Agile (Scrum) principles. Technical Skills  Proven experience in relevant technologies (e.g., Java, Spring Boot, Angular, Postman, Swagger, Azure, OpenShift).  Strong knowledge of software development lifecycle, including requirements, design, development, testing, and support.  Experience with unit testing tools (e.g., JUnit, Jasmine, Karma), automated testing (e.g., Playwright, RestAssured, TestNG), and integration testing (e.g., SOAPUI).  Familiarity with CI/CD pipelines and tools (e.g., Jenkins, GitHub).  Experience with database management systems (SQL, PL/SQL, PostgreSQL, Oracle) is a plus. Attitudes / Behavior  Excellent analytical and problem-solving skills.  Strong communication and teamwork abilities.  Customer, solution, and improvement minded.  Proactive and can-do attitude. Languages  Fluent English; knowledge of French or Dutch is a plus.