Senior Specialist, Client Operations

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Specialist, Client Operations, to join our Client Service team. This role is located in Lake Mary, FL.

• Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY.
• Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
• Applies advanced problem-solving skills, judgement, and experience to analyze information and deliver high-quality service to a specialized client base.
• Provides individuals at assigned clients information related to BNY’s products and services across an array of lines of business and geographies and leverages an in-depth understanding of broader BNY services and offerings.

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 5-7 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.
• Provides guidance to less experienced team members and supports multiple, complex client accounts.
• Bilingual Spanish/English skills preferred
• Client facing experience