Senior Operations Support Specialist

Provides merchandising evaluation via photo and service order review. Provides premium customer service, dependable 360 knowledge, and a clear path of resolution and/or escalation via calls, chats, text, and email from Acosta, Premium and Crossmark employees as well as retail store associates/managers. Walmart Volt inventory software administration, Premium 360, onboarding, and eLearning support. Assists new employees and peers with daily OSC operations. Other duties as required.

• Chooses grades that may affect the field merchandisers’ scorecards.
• Completes “Quality Checks” on new jobs/actions.
• Answers phone calls with professional phone etiquette as well as chats, text, & emails.
• Provides Walmart Volt software administration.
• Provides Premium 360, onboarding, and eLearning support
• Documents issues with proper grammar and spelling.
• Emails internal business partners from Client Accounts, Field Operations, HR, Payroll, I.T., and many more with escalation reports.
• Navigates multiple cloud-based applications for functionality and resources.
• Escalates trends to Supervisor.
• Other duties as required.

• High school
• Experience in a contact center or office required
• Experience with Microsoft office tools required
• Experience in retail or merchandising a plus
• Must be able to type and navigate multiple browsers with proficiency.
• Must demonstrate professional phone etiquette.
• Must demonstrate formal business writing proficiency.
• Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
• Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.

With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium – whether it’s merchandising, sales or brand advocacy, there's a spot for you on our team.

• Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact . Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
• Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
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