Senior Manager - Pre and Post-Analytical Reference Laboratory

The Senior Manager provides strategic and operational leadership for pre- and post-analytical functions within a high-volume reference laboratory environment.

The ideal candidate brings significant clinical/reference laboratory experience, strong knowledge of laboratory operations and workflows, and demonstrated success leading teams in a complex, service-driven environment. This leader will partner closely with analytical laboratory operations, client services, logistics, quality, IT, and other key stakeholders to ensure seamless service and an exceptional client experience.

• Lead pre- and post-analytical laboratory operations, including specimen receiving, accessioning/processing, problem resolution, result delivery, and related client support functions.
• Ensure operational excellence, regulatory compliance, quality, productivity, turnaround time, and service expectations are consistently achieved.
• Lead, develop, and engage managers, supervisors, and staff while building a culture of accountability, collaboration, and continuous improvement.
• Identify and implement workflow, technology, and process improvements that enhance laboratory efficiency, quality, scalability, and client experience.
• Partner with analytical laboratory leadership to ensure effective end-to-end laboratory workflows and resolution of complex operational issues.
• Monitor key performance and service metrics, identify trends and risks, and develop action plans to improve performance.
• Support growth initiatives, new client implementations, and expansion or optimization of laboratory services.

This position is not eligible for visa sponsorship/we will not sponsor or transfer a visa for this position. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program.

This position is a limited-tenure role intended to support the formation, launch, and stabilization of a new company and laboratory. As the organization matures, the role is expected to transition to a permanent infrastructure position within a separate company operating independently from Mayo Clinic Laboratories.

• A bachelor's degree and a minimum of six years of operational management experience;
• OR a master’s degree and a minimum of three years of operational management experience are required for this position.
• Acceptable degree disciplines include business, organizational leadership, logistics and supply chain management, engineering, information technology, health care administration, medical laboratory science or equivalent, biology, chemistry, or related field.
• Additional Qualifications: Operational management experience must include a demonstrated ability to work collaboratively with internal (physician, scientist, administrative, supervisory, and allied health staff) or external client stakeholders.
• Must have excellent organizational, human relations, decision-making and problem-solving capabilities as well as excellent presentation and communication skills.
• Must have ability and confidence to effectively function independently, be a self-starter, and a team player.
• Must have led direct reports in previous positions.
• Must be capable of effectively presenting to internal and external groups.
• Must be accountable, adaptable, flexible, creative, dependable, responsible, and able to perform well within multi-functional environments while adhering to Mayo Clinic and MCL policies and procedures.
• Master's degree preferred.
• Experience with large and complex customer service, domestic and global logistics, or field-based service teams is preferred. Operational experience within an external-facing business entity competing in a highly competitive market is preferred.

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.