Senior Analyst

Proposed designation : Offshore CWMO Operations Partner (COP) - Sr. AnalystRole: Operations / Shared Services

Reporting to CWMO Operations (Onshore COP Lead)

Geo to be supported : US

Shift : 6:30 PM - 3:00 AM IST (9:00 AM - 5:30 PM EST)

Work Mode: Hybrid

Role Summary- The Offshore CWMO Operations Partner (COP) provides execution focused, repeatable operational support across the contingent workforce lifecycle. This role performs standardized system actions, supplier coordination, onboarding execution, and lifecycle maintenance activities, enabling scale, consistency, and SLA adherence. Offshore COPs partner closely with onshore COPs, who retain ownership of stakeholder management, exceptions, and decision-making.

Roles & Responsibilities

·Request & System Execution

oSupport the creation and update contingent worker requests and assignments in Beeline and related systems based on approved intake details

oExecute standardized updates following kickoff meetings (rates, dates, locations, supplier distribution)

oMonitor work queues and progress tasks according to defined SLAs and priority rules

oFacilitate interview scheduling

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·Supplier Coordination

oDistribute requests to suppliers and manage routine follow-ups on submissions and status

oValidate submission completeness and advance workflow steps once requirements are met

oEscalate supplier delays or issues to onshore COPs using defined escalation thresholds

·Onboarding & Pre-Start Processing

oTrack and execute onboarding steps (DocuSign, background checks, onboarding requirements) once offers are approved (BGC delayed worker action – follow up/supplier)

oMonitor readiness milestones (IT, access, training) and perform standard follow-up's and communicate delays to recruiters

oUpdate system statuses and notify onshore COPs of blockers using approved templates

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·Lifecycle Management

oPrioritize extensions, amendments, and early terminations following approved requests and SOPs with closed loop communication to engagement teams. EoR, etc.

oCreate second assignments and validate information according to SOPs (rate, manager, SP, etc.)

oMaintain accurate assignment records and supporting documentation

oAssist with producing Market Rate Assessments using firm tools

oSupport Talent Reserve tracking activities (entry, updates, exits) as directed

oFollow up on aging timesheets and rejected timesheets

oUpdate on inactive users (EM/EP/TS) and make system updates across all impacted assignment records

oFacilitation of equipment return and follow up (worker/supplier)

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·Compliance & Audit Support

oExecute standardized compliance checks and validate required documentation

oMaintain audit ready records and flag gaps to onshore COPs for resolution

·Success Measures

oSLA adherence and throughput on assigned workflows

oAccuracy of system updates and documentation

oReduction in rework and avoidable escalations

oConsistent support to onshore COP capacity and focus

·Required Qualifications & Experience

o2+ years of experience in operations support, shared services, or workforce administration

oStrong proficiency with excel and VLOOKUP

oExperience executing high-volume, rules-based work with SLAs

oStrong attention to detail and comfort working from SOPs

oPrior exposure to VMS, HR, or onboarding systems (e.g., Beeline, ServiceNow) preferred