Sales Plan Administration & Governance Manager

Responsibilities include but are not limited to:

• Administer the incentive plans for the three businesses -- recurring plan cycles, deadlines, scorecard routines, validation, and issue resolution.
• Serve as the central contact for plan questions, participant inquiries, disputes, exceptions, and feedback from field managers, bankers, and support partners.
• Coordinate plan launches and plan changes, including stakeholder review, implementation readiness, documentation, communications, and post-launch follow-up.
• Partner with Sales & Service and business leaders to refine plan measures, weightings, eligibility rules, thresholds, payout mechanics, and crediting rules.
• Translate approved plan terms into operating procedures, plan calendars, control checkpoints, and test scenarios with named owners.
• Maintain the governance routines for plan changes, approvals, data-quality checks, escalation, and audit-ready evidence.
• Establish and lead the exception process -- intake, review criteria, approval levels, documentation, and reporting on exception volume and trend.
• Run the recurring governance forums where plan changes, exceptions, and performance issues are reviewed with business, Finance,
• Risk, and Compliance partners, owning the cadence, agenda, materials, and decision record.
• Validate scorecard, dashboard, and incentive-tracking logic against approved plan design -- define test scenarios, document defects, and confirm corrections with Data and Technology.
• Use Excel and Power BI to reconcile results, run reasonableness checks, and prepare performance reporting leaders can act on.
• Monitor plan performance for unusual trends, unintended behaviors, potential gaming, control gaps, and customer impact, and escalate what needs attention.

QualificationsRequired Skills:

• Track record administering or governing incentive plans, scorecards, or variable compensation programs on a recurring cycle with deadlines, controls, and documentation.
• Demonstrated proficiency in Excel and Power BI or comparable tools, with the analytical judgment to spot anomalies, trace root cause, and recommend resolution.
• Strong written and verbal communication, with the ability to explain plan rules, payout logic, and data issues to field and senior leadership audiences.
• Discretion and a control mindset in handling confidential compensation, performance, and employee data, and comfort in a small team where the work spans hands-on execution and process leadership.

Required Experience:

• Bachelor's degree in business, finance, economics, human resources, analytics, or a related field, or equivalent experience.
• Minimum of 7 years in sales incentive compensation, sales operations, sales performance management, compensation administration, finance, or banking operations.
• Banking or financial services background, preferably in retail, small business, or mortgage distribution channels.

Preferred Experience:

• Incentive plan design or redesign experience; incentive compensation and sales performance management platforms, CRM reporting, HRIS or payroll interfaces, Salesforce, Snowflake, or SQL; leadership of analysts or cross-functional workstreams; and compensation, project management, or process improvement.

Job Overview

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth--with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well.

The Sales Plan Administration and Governance Manager runs the day-to-day administration, governance, and controls for the sales incentive plans covering Retail Banking, Small Business Banking, and Mortgage. The role turns approved plan terms into operating routines, accurate scorecards, and audit-ready documentation, and is the central contact for plan questions, disputes, and exceptions. It partners with Sales & Service and business leadership, People Resources, Incentive Compensation, Finance, Risk, Compliance, Legal, Data, and Technology, and is accountable for plan cycles that run on time, calculate correctly, and hold up to review.

Expected Work Hours

40

Total Rewards Summary

We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.

In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process.