RFC Operations Supervisor

• ##### High school diploma or GED equivalent required
• ##### Minimum 2-3 years of experience in distribution center, warehouse, or logistics operations
• ##### Previous supervisory or team leadership experience preferred
• ##### Strong understanding of warehouse processes including receiving, storage, picking, packing, and shipping
• ##### Knowledge of inventory management principles and accuracy improvement techniques
• ##### Excellent leadership and team management skills with ability to motivate and develop employees
• ##### Strong analytical and problem-solving abilities with data-driven decision-making approach
• ##### Excellent communication skills, both written and verbal
• ##### Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• ##### Understanding of OSHA safety regulations and warehouse safety best practices
• ##### Ability to work in a fast-paced environment and manage multiple priorities
• ##### Physical ability to walk distribution center floors, stand for extended periods, and lift up to 50 lbs as needed
• ##### Ability to work flexible hours including evenings, weekends, and holidays as operational needs require

• ##### Associate's or Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or related field
• ##### 3-5 years of distribution center supervisory experience in retail, furniture, or manufacturing distribution
• ##### Lean Manufacturing or Six Sigma certification (Green Belt or higher)
• ##### Supply chain certification (APICS, CSCMP, or similar professional certification)
• ##### Experience with warehouse management systems (WMS) such as SAP, Manhattan, or similar platforms
• ##### Experience in furniture, retail, or manufacturing distribution operations
• ##### Knowledge of labor management systems (LMS) and engineered labor standards
• ##### Background in process improvement methodologies including Kaizen, 5S, and value stream mapping
• ##### Experience with performance metrics, KPI tracking, and data analysis
• ##### Understanding of continuous improvement tools and LEAN principles

• ##### Health, Dental, Vision, Employee Assistance Program
• ##### Paid Time Off; increases with years of service
• ##### Generous Employee Discount on home furnishings
• ##### Professional Development Opportunities
• ##### Tuition Assistance
• ##### Ashley Wellness Centers (location specific)
• ##### 401(k) and Profit Sharing
• ##### Life Insurance

• ##### Champion all safety programs and OSHA compliance to ensure a safe work environment for all employees
• ##### Complete safety walks within area of responsibility; validate and document safety incidents
• ##### Lead process improvement events to improve safety standards and reduce workplace hazards
• ##### Conduct safety meetings and training sessions to promote safety awareness and safe work practices
• ##### Investigate incidents and accidents, document findings, and implement corrective actions to prevent recurrence
• ##### Ensure proper use of personal protective equipment (PPE) and adherence to safety protocols
• ##### Enforce safety policies and maintain a culture of safety-first throughout the operation

• ##### Control inventory integrity within area of responsibility through systematic monitoring and auditing
• ##### Partner with Inventory leadership regularly to discuss inventory gaps, discrepancies, and improvement opportunities
• ##### Create and execute action plans to correct systemic and behavioral issues that negatively affect inventory integrity
• ##### Monitor cycle counting activities and ensure accuracy targets are met
• ##### Implement controls and procedures to prevent inventory loss, damage, and errors
• ##### Train team members on proper inventory handling, documentation, and accuracy procedures

• ##### Lead process improvement events such as Kaizens, system upgrade implementations, safety blitzes, general process path projects, and efficiency initiatives
• ##### Coach and teach LEAN and other continuous improvement strategies and methodologies within specific area of responsibility
• ##### Own the validation and quantification of financial gains of process improvements
• ##### Facilitate problem-solving workshops and continuous improvement events to eliminate waste
• ##### Implement best practices to optimize workflows and enhance operational efficiency
• ##### Track improvement metrics and report results to leadership

• ##### Regularly partner with cross-functional team members to ensure that effective flow and quality standards are being met
• ##### Work to ensure that area of responsibility is in compliance with regulatory standards set by the company
• ##### Partner regularly with support functions to ensure that area of responsibility is current with ongoing initiatives as well as to develop new ways to close process gaps
• ##### Collaborate with Quality, Safety, HR, Inventory, and other departments to optimize end-to-end operations
• ##### Communicate effectively across all levels of the organization to drive alignment and results

• ##### Make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments, etc.
• ##### Coordinate and manage the work of employees by directing members of the team to meet the area's goals
• ##### Audit regularly to ensure standard operating procedures are being adhered to and quality standards are maintained
• ##### Manage employee performance and assist employees in making improvements to their performance through coaching, mentoring, and administering performance reviews
• ##### Recommend, plan, and/or implement employee training and skill development activities to build organizational capability
• ##### Audit, maintain, and ensure employee time-keeping and absentee records are accurate and comply with company policies
• ##### Communicate company and departmental issues and goals and facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities
• ##### Foster a positive team environment focused on accountability, engagement, and continuous improvement

• ##### Manage resources to optimize equipment, facilities, employees, methods, and materials
• ##### Monitor operational costs and identify opportunities for cost reduction while maintaining service quality
• ##### Ensure proper maintenance of equipment and coordinate with Maintenance on preventive maintenance schedules
• ##### Balance workload and staffing levels to meet operational demands efficiently
• ##### Monitor productivity metrics and drive performance to meet or exceed targets

• ##### Demonstrate the Company's Core and Growth Values in the performance of all job functions
• ##### Model expected behaviors and hold team accountable to company values and standards

#####

• ##### Corporate Social Responsibility
• ##### View Our Corporate Brochure