Restoration Operations Manager

The Field Operations Manager is responsible for leading and directing field operations across all service lines, including Water, Fire, Mold Remediation, Biohazard, Pack-Out, and Warehouse functions. This role ensures operational compliance, resource efficiency, and high service standards by directing project managers, team leads, and logistics personnel

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• Lead field operations across Water, Fire, Biohazard, Mold Remediation, Pack-Out, and Warehouse divisions.

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• Ensure jobs are scheduled and executed in line with service-level agreements.

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• Maintain after-hours coverage schedules and communicate expectations to staff.

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• Direct Project Managers and Team Leads on job scoping, sketching, technician delegation, and compliance with hygienist protocols.

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• Ensure adherence to job protocols and standards through PM and team lead oversight.

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• Drive gross profit performance for Remediation and Pack-Out operations.

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• Address performance concerns and guide corrective action when necessary.

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• Coordinate and lead emergency response efforts.

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• Oversee compliance in pack-out operations by directing PMs/Leads on processes and quality checks.

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• Supervise the Logistics Coordinator for warehouse and equipment operations.

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• Ensure equipment and vehicle readiness, proper inventorying, and usage tracking.

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• Direct PMs to maintain ongoing communication and status updates with property owners.

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• Collaborate with insurance carriers and project adjusters.

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• Conduct weekly safety meetings and enforce safety procedures.

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• Support recruitment, hiring, onboarding, and retention efforts across field teams.

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• Develop and guide training programs and career development paths.

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• Conduct bi-annual salary reviews and performance evaluations.

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• Perform additional duties as assigned.

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• High School Diploma required; Associate degree preferred.

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• Minimum 5 years of experience in field services (water, fire, remediation, etc.).

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• 3+ years in a leadership role managing multiple field service divisions.

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• Preferred IICRC Certifications: Water Mitigation, Applied Structural Drying, Commercial Drying, Applied Microbial Remediation, Trauma & Crime Scene, Master Water Restorer.

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• Valid Chauffeur’s License and DOT Certification preferred.

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• Proven leadership and the ability to unify and lead cross-functional field teams.

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• Expertise in remediation operations and field services.

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• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

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• Familiarity with restoration software (Mitigate and Xactimate).

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• Strong decision-making and conflict-resolution skills.

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• Excellent communication, organization, and problem-solving abilities