Program Manager, Partner Banking

Responsibilities include but are not limited to:

• Lead assigned partner programs from commercial handoff through due diligence, contracting, implementation, launch readiness, and ongoing oversight.
• Serve as the primary day-to-day relationship manager for assigned partners, establishing governance routines, coordinating communications, and maintaining clear ownership of issues, decisions, and other open items.
• Coordinate partner due diligence across Financial Crimes Compliance, Regulatory Compliance, Privacy, Information Security, Financial/Credit, Third-Party Risk Management, and other applicable control functions; track document requests, questions, findings, approvals, and remediation items through completion.
• Develop and maintain integrated onboarding and program plans, including milestones, dependencies, risks, decisions, and escalation paths, while coordinating implementation activities that may run in parallel with due diligence and contracting.
• Partner with Product to translate approved program requirements into implementation plans and support testing, user acceptance testing, initial production validation, and go-live readiness.
• Coordinate with Operations, Risk, Compliance, Legal, Finance, Treasury, Technology, and other stakeholders to confirm that operational processes, controls, agreements, reporting, and support models are ready before launch.
• Lead ongoing relationship oversight for assigned programs, including recurring business reviews, performance monitoring, issue management, change requests, and escalation of material risks or service concerns.
• Monitor program performance and partner obligations using agreed metrics, including account and transaction activity, deposits, fee revenue, service levels, exceptions, incidents, complaints, and required reporting, as applicable to each program.
• Maintain complete and current program documentation, including governance materials, approvals, implementation records, risk decisions, issue logs, and partner communications.
• Identify opportunities to improve onboarding, operating processes, controls, partner experience, and scalability; contribute lessons learned and reusable standards as the Partner Banking portfolio grows.

• Strong understanding of partner banking, embedded finance, payments, deposit products, and fintech operating models.
• Demonstrated program or relationship management skills, including planning, issue resolution, escalation, and executive-level status reporting.
• Ability to coordinate due diligence and ongoing oversight across risk, compliance, legal, operations, technology, finance, and third-party risk functions in a regulated environment.
• Working knowledge of payment and banking operations, including account onboarding, ACH, wires, fraud controls, AML/BSA requirements, reconciliation, and operational support models.
• Excellent partner and stakeholder management skills, with judgment to balance partner experience, delivery objectives, operational feasibility, and the Bank's risk appetite.
• Clear and persuasive written and verbal communication skills, with strong organization, attention to detail, and the ability to manage multiple programs and priorities.

• Bachelor's degree in business, finance, technology, operations, or a related field.
• Minimum of 5 years of experience in program management, partner or client management, implementations, operations, product delivery, or risk management within banking, fintech, payments, or financial services.

• Direct experience with partner banking, Banking-as-a-Service (BaaS), embedded finance, payment sponsorship, or technology-enabled deposit programs.
• Experience leading complex, cross-functional onboarding or implementation efforts within a regulated financial institution.
• Familiarity with partner due diligence, third-party risk management, operational controls, APIs or banking technology integrations, and ongoing program governance.

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We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.

In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process.

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth--with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well.

The Program Manager, Partner Banking is responsible for leading partner onboarding, due diligence coordination, implementation readiness, and ongoing program oversight for assigned partner banking relationships. The role serves as the primary day-to-day relationship owner, coordinating internal stakeholders and partners to launch and operate programs in a controlled, compliant, and scalable manner.

The role requires a strong understanding of partner banking operations, payments, risk and control requirements, and cross-functional program delivery, as well as the ability to manage multiple workstreams, resolve issues, and maintain clear accountability across the partner lifecycle.