Manager, Brand Standards Review

Manager, Brand Standards Review

• Own day-to-day BSR strategy, administration, and performance.

• Create, test, and maintain assessment questions, scoring, criticalities, guidance, and documentation.

• Review all appealed results and coach field teams and third party vendor based on findings

• Coordinate annual and cycle updates, cross-functional review, testing, approval, and implementation.

• Ensure questions are measurable, operationally relevant, and aligned with approved standards.

• Bachelor's degree or equivalent experience preferred.

• 3+ years of experience in restaurant operations, audit administration, quality assurance, compliance, operational excellence, analytics, vendor management, or a related field.

• Experience with multi-location programs and third-party providers preferred.

• Exceptional project planning, organization, prioritization, and follow-through.

• Strong business acumen, analytical thinking, judgment, and creative problem-solving.

• Ability to influence without authority, navigate ambiguity, and build stakeholder alignment.

• Excellent written, verbal, facilitation, and executive presentation skills.

• Proficiency with Microsoft Office and project-management tools.

• Ability to travel based on business needs.

• Equal Opportunity Employer: Disabled/Veterans
• Competitive Pay $92,055 - $110,466 annually
• The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.
• Newton Support Center

The Manager, Brand Standards Review owns the end-to-end management, evolution, and operational effectiveness of Panera's BSR program within Operations Services. The role owns program content, updates, standards alignment, third-party administration, reporting, communication, and continuous improvement.

The Manager cross-references BSR findings with FSA, Health Department, pest-activity, corrective-action, and other operational data to identify root causes and develop future solutions.

Location: Newton, MA moving to Weston, MA (hybrid)

• Serve as day-to-day contact for the third party administering BSR visits.

• Coordinate cycles, form deployment, system requirements, reporting, field communications, and calibration.

• Monitor quality, consistency, timeliness, data accuracy, and vendor performance.

• Support corrective actions, appeals, repeat visits, and applicable program processes.

• Analyze BSR results with FSA, Health Department. pest activity, and corrective-action data.

• Develop dashboards, scorecards, heat maps, and role-specific business reviews.

• Lead root-cause analysis and convert findings into field actions and improvement opportunities.

• Recommend improvements to standards, routines, training, tools, equipment, facilities, communications, or technology.

• Support pilots and future solutions and measure sustained impact.

• Develop guides, change summaries, FAQs, checklists, and readiness materials.