Local Manager

The Local Manager represents Ziply Fiber in a designated region, leading teams that install and maintain key residential and business network services. This role drives operational excellence, ensuring service commitments are met while fostering a strong customer

‑

first culture. The Local Manager also partners with sales, marketing, and other departments to support new business opportunities and strengthen Ziply Fiber’s presence in the community.

• The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.
• ·
• Performs other duties as required to support the business and evolving organization.

• ·
• High
• school
• diploma
• or GED.
• ·
• Minimum of two (2)
• years
• of
• prior
• supervisory
• .
• ·
• Successful
• completion/certification
• in
• related
• technical
• fields
• or
• vendor
• equipment
• desired.
• ·
• Advanced
• knowledge
• of
• installation,
• repair,
• central
• office,
• and
• outside
• plant
• functions.
• ·
• Basic
• knowledge
• of
• FTTH
• and
• data
• networking.
• ·
• DSL
• installation
• and
• repair
• experience.
• ·
• Basic
• understanding
• of
• electronics,
• electrical
• circuitry,
• network
• installation,
• maintenance,
• and testing of central offices.
• ·
• Must
• be
• available
• 24/7
• to
• support
• off-shift
• technicians
• and
• emergency
• situations
• as
• needed.
• ·
• Must
• take
• pride
• and
• ownership
• in
• work
• and
• exhibit
• a
• willingness
• to
• learn.
• ·
• Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.
• ·
• Must complete a pre-employment drug screening.
• ·
• Bachelor’s degree in Telecommunications, Operations Management, Business Administration or a relevant degree.
• ·
• Ability
• to
• perform
• complex
• hardware/software
• research
• and
• provide
• first
• level
• technical
• support.
• ·
• Ability
• to
• interact
• with
• internal/external
• customers
• and
• various
• community
• leaders
• to
• establish relationships and to assist with problem resolution.
• ·
• Strong
• leadership
• and
• interpersonal
• along
• with
• a
• strong
• work
• ethic,
• and
• the
• ability
• to
• work well under pressure within critical deadlines.
• ·
• Strong
• verbal
• and
• written
• communication,
• attention

• Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.
• Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.
• As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.

$67,500 to $112,500 annually DOE

Target annual bonus

• Genuinely Caring:

We treat customers and colleagues like neighbors, with empathy and full attention.

• Empowering You:

We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.

• Innovation and Improvement:

We constantly seek ways to improve how we serve customers and each other.

• Earning Your Trust:

We build trust through clear, honest, human communication.

·

Instill a sense of pride and ownership in the company and the individual’s work.

·

Support employees who directly interface with the customers by removing barriers, soliciting process improvement suggestions, and streamlining the work.

·

Hold employees and other departments accountable to meet customer needs.

·

Has a solid understanding of the business.

·

Hold team accountable to achieving results through modeling behavior, coaching and performance management.

·

Collaborate with other parts of the company and provide feedback to improve on processes to be more responsive to customers.

·

Provide feedback and direction to technicians to ensure employee development, engagement, and business knowledge.

·

Ensure a positive work environment by listening and responding to employee feedback, issues, questions, and concerns in a timely manner.

·

Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace.

·

Represent the Company and communicates Company vision and direction through active engagement and involvement in the community.

·

Leverage community relationships to retain existing business and identify future business opportunities.

·

Ensure continuous education and awareness of community issues/developments via involvement in local market community boards and civic organizations.

·

Has thorough understanding of the local competition (products, promotions, business/sales & marketing strategies).

·

Partner with marketing to act as the “eyes” and “ears” of the local market to promote local initiatives and ensure appropriate competitive response.