Local Manager
- Seniority level
- Mid
- Employment type
- Full time
- Specialization
- General management
About the role
The Local Manager represents Ziply Fiber in a designated region, leading teams that install and maintain key residential and business network services. This role drives operational excellence, ensuring service commitments are met while fostering a strong customer
‑
first culture. The Local Manager also partners with sales, marketing, and other departments to support new business opportunities and strengthen Ziply Fiber’s presence in the community.
Responsibilities
- The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.
- ·
- Performs other duties as required to support the business and evolving organization.
Requirements
- ·
- High
- school
- diploma
- or GED.
- ·
- Minimum of two (2)
- years
- of
- prior
- supervisory
- .
- ·
- Successful
- completion/certification
- in
- related
- technical
- fields
- or
- vendor
- equipment
- desired.
- ·
- Advanced
- knowledge
- of
- installation,
- repair,
- central
- office,
- and
- outside
- plant
- functions.
- ·
- Basic
- knowledge
- of
- FTTH
- and
- data
- networking.
- ·
- DSL
- installation
- and
- repair
- experience.
- ·
- Basic
- understanding
- of
- electronics,
- electrical
- circuitry,
- network
- installation,
- maintenance,
- and testing of central offices.
- ·
- Must
- be
- available
- 24/7
- to
- support
- off-shift
- technicians
- and
- emergency
- situations
- as
- needed.
- ·
- Must
- take
- pride
- and
- ownership
- in
- work
- and
- exhibit
- a
- willingness
- to
- learn.
- ·
- Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.
- ·
- Must complete a pre-employment drug screening.
- ·
- Bachelor’s degree in Telecommunications, Operations Management, Business Administration or a relevant degree.
- ·
- Ability
- to
- perform
- complex
- hardware/software
- research
- and
- provide
- first
- level
- technical
- support.
- ·
- Ability
- to
- interact
- with
- internal/external
- customers
- and
- various
- community
- leaders
- to
- establish relationships and to assist with problem resolution.
- ·
- Strong
- leadership
- and
- interpersonal
- along
- with
- a
- strong
- work
- ethic,
- and
- the
- ability
- to
- work well under pressure within critical deadlines.
- ·
- Strong
- verbal
- and
- written
- communication,
- attention
Key skills
- Process Improvement
- Employee Relations
- Networking
Benefits & perks
- Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.
- Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.
- As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.
- Generous vacation
- Healthcare
- Parental leave
- Professional development
- Retirement
Position Title: Local ManagerBase Salary
$67,500 to $112,500 annually DOE
Bonus
Target annual bonus
Our Company Values
- Genuinely Caring:
We treat customers and colleagues like neighbors, with empathy and full attention.
- Empowering You:
We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
- Innovation and Improvement:
We constantly seek ways to improve how we serve customers and each other.
- Earning Your Trust:
We build trust through clear, honest, human communication.
Customer Ownership
·
Instill a sense of pride and ownership in the company and the individual’s work.
·
Support employees who directly interface with the customers by removing barriers, soliciting process improvement suggestions, and streamlining the work.
·
Hold employees and other departments accountable to meet customer needs.
Operations Proficiency
·
Has a solid understanding of the business.
·
Hold team accountable to achieving results through modeling behavior, coaching and performance management.
·
Collaborate with other parts of the company and provide feedback to improve on processes to be more responsive to customers.
Employee Relations
·
Provide feedback and direction to technicians to ensure employee development, engagement, and business knowledge.
·
Ensure a positive work environment by listening and responding to employee feedback, issues, questions, and concerns in a timely manner.
·
Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace.
Community Relations
·
Represent the Company and communicates Company vision and direction through active engagement and involvement in the community.
·
Leverage community relationships to retain existing business and identify future business opportunities.
·
Ensure continuous education and awareness of community issues/developments via involvement in local market community boards and civic organizations.
Competitive Marketplace
·
Has thorough understanding of the local competition (products, promotions, business/sales & marketing strategies).
·
Partner with marketing to act as the “eyes” and “ears” of the local market to promote local initiatives and ensure appropriate competitive response.