ITSC Manager - Planning

• Identify and act upon the staffing needs of the team.
• Guide the growth and development of team members in both technical and non-technical areas, supporting their current job duties and their future growth.
• Hold regular and effective one-on-ones, provide real-time coaching, and engage in difficult conversations as needed.
• Coach team members and peers on issues such as interpersonal conflict, communication, and leadership development.
• Create and foster an atmosphere of mentoring, quality, collaboration, and improvement by actively coaching your team members.
• Escalate and remove impediments from the team to enable them to be as effective as possible.
• Own delivery and operational health for the planning book of business, balancing new capability against production support and technical debt.
• Ensure the delivery of fit-for-purpose, technically excellent solutions that adhere to quality and architecture standards.
• Plan, execute, and manage the execution of work items to realize the planning roadmap. Report on status and own demonstrations of completed work.
• Hold the team accountable for meeting commitments while adhering to the organization's quality, methodology, and architecture standards.
• Partner with QA to raise automated test coverage across the portfolio and reduce the cost of change.
• Ensure production support and incident response are predictable, measured, and improving.
• Advocate innovative approaches to solutions and application delivery.
• Establish and maintain high-trust, collaborative relationships with planning, materials management, and operations stakeholders; understand and act upon mutual needs.
• Ensure consistency of strategy and execution between the planning book of business and adjacent supply chain systems, including the corporate ERP, order management, and warehouse execution.
• Collaborate with product owners, peer IT leaders, and partner delivery teams to advance WWT's competitive advantage.
• Proactively identify and resolve issues within your immediate and extended leadership team.

• Bachelor's degree in Computer Science, Management Information Systems, Engineering, or a related technical field — or equivalent experience.
• 3+ years of demonstrated performance in a people leadership role, including direct responsibility for the growth, development, and performance of technical staff.
• 8+ years working in application delivery, development, or business analysis.
• Strong understanding of supply chain business processes and how technology can enhance and improve these processes.
• Hands-on technical experience, or the ability to relate to technical topics and participate in conversations about architecture and development.
• Working knowledge of planning concepts preferred — supply planning, available-to-promise, demand planning, and production planning.
• Hands-on experience with Oracle applications preferred — functional or technical — including integration with an ERP as an upstream source of record.
• Preferred experience in custom web application development and standards.
• Experience scaling automated test coverage across an established application portfolio preferred.
• Experience managing in an organization using Agile principles.
• Demonstrated ability to partner with peers in IT and business units to align development objectives with corporate goals and objectives.
• Ability to organize and prioritize work in a fast-paced, changing environment.
• Goal and outcome-oriented with excellent work ethic, self-motivation, and demonstrable experience motivating others.
• Excellent oral, written, presentation, and interpersonal skills, for both technical and non-technical audiences.
• Ability to influence change across an organization.
• Ability to manage ambiguity, change, pushback, and failure; shows servant leadership, self-awareness, humility, and the ability to admit fault and learn from it.
• Ideal candidate is well-organized, collaborative, conscientious, and outcome-focused.

Certain states and localities require employers to post a reasonable estimate of the salary range. A reasonable estimate of the current base pay range for this position is $126,800 to $190,200 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email .

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test, and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution, and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation, and creating a great place to work for all.

The Internal WWT IT team is the backbone of our company’s technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company’s technology infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees.

By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will have a direct impact on the company's success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team.

The Manager, IT Supply Chain Applications – Planning leads the team that builds and supports the applications behind WWT's supply chain planning function. The portfolio is a set of custom web applications that provide supply planning, available-to-promise (ATP), demand planning, and emerging production planning capabilities. Planners and operations teams work in these applications every day, and the decisions they drive carry directly into customer commitments.

This role is accountable for the delivery, quality, and operational health of that book of business, and for the growth and development of the business analysts, application developers, and architects who support it. The team works in an Agile delivery model alongside QA and partner delivery resources.

A successful candidate is a people leader first and a technologist second — someone who can coach a mixed team of analysts and engineers, hold them to a high delivery bar, and still engage credibly in conversations about planning logic, data models, and application architecture. This role partners closely with supply chain planning, materials management, operations, and peer IT leaders to turn planning problems into working software.