ITS_Team Lead

• Supervise and mentor team, fostering a collaborative and high-performance work environment.
• Oversee the provisioning, modification, and deactivation of user accounts and access permissions, ensuring adherence to the principle of least privilege.?
• Incident Management: Manage and resolve incidents promptly, in alignment with ITIL best practices.?
• Maintain compliance with organizational standards and regulatory requirements.?
• Audit and Compliance: Conduct regular access reviews and quality audits to ensure compliance with internal policies?
• Stakeholder Communication: Act as a liaison between the team and other departments, ensuring clear and effective communication regarding access management.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.?
• 9 years of experience in Identity and Access Management or related roles.?
• ITIL certification is highly desirable.?
• Experience in managing a team of 20 or more associates.

• ITIL Framework: In-depth understanding and application of ITIL principles and practices.?
• Incident Management: Proven experience in managing and resolving incidents promptly.?
• Active Directory: Proficiency in administering Active Directory, including user management and group policy configuration.?
• Network Administration: Basic knowledge of network protocols, configurations, and troubleshooting techniques.?
• Tools: Experience with IAM technologies and tools for identity provisioning, role management, and access governance.?

• Leadership: Ability to lead, motivate, and develop a team effectively.?
• Communication: Strong verbal and written communication skills, capable of conveying technical information to non-technical stakeholders.?
• Problem-Solving: Excellent analytical skills to identify issues and implement effective solutions.?
• Time Management: Proven ability to manage multiple tasks and priorities in a fast-paced environment.?
• Customer Service: Commitment to delivering exceptional support and maintaining positive user relationships.

Experience in a large-scale IT environment supporting diverse technologies and user groups.?

1. Familiarity with IAM, ticketing tools and technologies.?
2. Knowledge of scripting languages for automation purposes.

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.