IT Statewide Systems Technician 1 - 4

Posting number: OTS 110426B ERG

Department: Division of Administration-Office of Technology Services

Job classification: IT STATEWIDE SYSTEMS TECHNICIAN 1

Posting type: Open

Categories: IT and Computers

The Division of Administration/Office of Technology Services has a vacancy. This position is located in Network Communications Services Section. Req. 228000

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

The Orders Management Technician supports the intake, processing, and fulfillment of statewide multifaceted communications service orders. The position plays a key role in maintaining continuity of highly complex data and voice services across agencies by ensuring timely and accurate provisioning, coordinating with vendors and internal teams, and using Inventory Management Software to track and manage service delivery. This position is responsible for processing and tracking service requests, preparing service quotes, maintaining service documentation, and performing stem audits. The technician works directly with customers, vendors, and NCS technical teams to support the successful deployment and maintenance of voice and network services across the enterprise.

The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities, including the following:

• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

• Four years of experience in information technology; OR
• Six years of full-time work experience in any field plus two years of experience in information technology; OR
• An associate's degree in information technology plus two years of experience in information technology; OR
• A bachelor’s degree plus two years of experience in information technology; OR
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus one year of experience in information technology; OR
• A master’s degree plus one year of experience in information technology.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

• Performs special projects, reporting, tasks, and other responsibilities as directed by leadership.

Position-Specific Details:

Appointment Type:This vacancy will be filled by new hire or by promotion of a current permanent status classified employee.

Career Progressions:This vacancy participates in a career progression group and may be filled from this recruitment as an IT Statewide Systems Technician 1, 2, 3 or 4.

Compensation:The Salary range listed on the job posting reflects the pay grade minimum and maximum for the IT Statewide Systems Technician 1 job title. The salary range pay grade minimum and maximum for the other levels of the career progression group can be viewed using the links below:

• IT Statewide Systems Technician 2
• IT Statewide Systems Technician 3
• IT Statewide Systems Technician 4
• Louisiana is a “State as a Model Employer” for People with Disabilities.
• No Civil Service test scoreis required in order to be considered for this vacancy.
• Resumes WILL NOTbe accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
• Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-verify system.

* Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education).

For further information about this posting, please contact: Erica R. Gay HR Specialist Division of Administration/Office of Human Resources Email: Erica.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

• Receives and processes highly complex service requests for communication solutions using Inventory Management Software and internal tracking tools.
• Performs quality checks on order documentation and resolves data discrepancies.
• Assists customers with multifaceted service request submissions, providing guidance on available options.
• Ensures that all service procurements comply with state purchasing regulations and internal technical standards.
• Maintains accurate records of service orders, communications inventory, billing-related data, and provisioning activities.
• Updates inventory systems with service changes, installations, and retirements.
• Ensures consistency and accuracy in documentation supporting agency billing and audits.

• Works with NCS Operations and agency customers to define highly complex service requirements and provide pricing estimates for new or modified services.
• Follows established workflows/procedures and ensures that all quote requests are processed timely.
• Prepares accurate quotes based on service types, vendor pricing, and internal technical standards.
• Offers recommendations based on agency needs and service availability.

• Collaborates with agency staff, technical vendors and internal provisioning teams to coordinate highly complex installations, disconnects, and service changes.
• Coordinates with technical vendors throughout the procurement and installation process to ensure smooth communication and timely delivery.
• Tracks vendor activity and confirms that services meet agreed specifications and customer expectations.
• Communicates with NCS and agency staff and vendors to resolve scheduling or service-related issues

• Runs billing exception reports, researches and analyzes the data, and takes action to correct. Advises Billing Department on resolutions of discrepancies.
• Participates in regular audits of service orders and inventory records to ensure accuracy and identify areas for cleanup or optimization.
• Supports efforts to decommission legacy services and streamline provisioning processes

• Tracks personal workload and contributes to team productivity reporting.
• Assists in gathering data for service metrics, including fulfillment times and order volumes.

• Provides remote service support during declared emergencies.
• Assists with operational continuity efforts for designated Emergency Support Functions (ESFs).

• Participates in technical training, vendor briefings, and workshops to stay current on voice provisioning systems and technologies.
• Stays informed about system updates, new features, and best practices.