IT Business Office Manager

Posting number: 2601862

Department: Information Technology

Job classification: IT Business Office Manager

Posting type: Open

Categories: IT and Computers

This individual contributor manages the IT business office, including budgets, vendor relationships, contract coordination, and performance reporting. Under the Assistant Chief Information Officer and in coordination with the Chief Information Officer, the ITBO Manager oversees daily operations and establishes vendor and purchasing-cooperative standards with the city’s contract administrator. The role collaborates with IT, Finance, Procurement, Contract Administration, and city leadership to track IT performance and manage the internal service fund for citywide technology purchases. It will also serve as a consultant to all city departments to help understand their IT business and operational needs, as well as identify and propose solutions.

• + Monitor the department budget, track monthly expenditures, review and approve invoices and perform account reconciliations.
• Coordinate technology hardware, software, and service purchases, in partnership with the city contract administrator to ensure compliance with city procurement and purchasing standards, including ensuring timely renewal for all technology contracts that support all city departments.
• Facilitate technology solicitation, bid evaluations and contract award process, including gathering business requirements, processes, and workflows developed by internal departments.
• Coordinate with internal departments and third-party vendors and contactors on product and service delivery, contract negotiations, and issue resolution, including establishing a formal technology vendor management function.
• Establish and facilitate the technology request intake process to communicate scope, priorities, risks, decisions, and relevant project information to appropriate levels of staff for all IT technology requests, projects, and initiatives.
• Acts as an advocate on behalf of stakeholders to ensure IT solutions meet city needs.
• Prepare financial forecasts, cost-benefit analyses for proposed new technology upgrades, and operational reports for executive leadership and elected officials.
• Propose new and/or updated departmental administrative policies, procedures, processes, and documentation for leadership to ensure effective, efficient and streamline operations, including the setting and refining of the IT budget, operations, and metric collection.
• Ensures analysis and reporting of the data and assures that performance, capacity and scalability are evaluated to meet the city’s needs.
• Supports the relationship between the City of Leander and the public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work-related issues and City information.
• May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City-wide emergency.
• Drive on a regular basis to meet with other employees of the City of Leander in their respective locations
• Performs other duties as required or assigned.

• Bachelor's degree from an accredited college or university Management of Information Systems, Computer Science, Business Management, Finance or related field.
• Minimum of three years of work experience in one of the following IT areas; business administration, financial management, operations, or vendor management solicitations.

• Master’s degree from an accredited college or university in Management of Information Systems, Computer Science, Business Management, Finance or related field.
• Work experience in local, state, or federal government.
• Experience with Enterprise Resource Planning (ERP) solicitation, bid evaluation and implementations.
• Five or more years of experience in business administration, financial management, IT operations, or IT vendor management solicitations.
• Three or more years of experience in managing technology budgets.
• Three or more years of experience consulting departments about their IT operational needs
• Five years or more of data analysis, analytics, and dashboard reporting experience.
• ITIL, PMP, CSM, PMI-PBA, CBAP, CCBA Certification or related.

• Excellent organizational, written, and verbal communication skills with proven ability to establish and maintain effective relationships and act as a liaison between all stakeholders; technical, non-technical and executive, including ability to communicate with other employees and the public in a courteous and diplomatic manner.
• Must possess very strong negotiating and influencing skills.
• Very strong knowledge of typical technology service models and contract types including but not limited to: IT hardware purchasing with maintenance and support contracts, contracts related to outsourcing software development, Software as a Service (SaaS) and Infrastructure as a Service (IaaS) contract.
• An excellent grasp of IT performance measures (SLAs, OLAs, etc.) and how they should be set and refined to ensure measurable IT performance.
• Strong proficiency in financial analysis, budgeting, Microsoft Office Suite, and enterprise projects, contract management or procurement software platforms.
• Experience working with state, local or federal solicitations.
• Proven ability to build and deploy dashboards and other tools for reporting on performance to a broad audience.
• Maintaining an established work schedule.
• Effectively using organizational and planning skills with attention to detail and follow-through.
• Maintaining confidentiality of work-related information and materials.
• Familiarity with the public sector IT needs.
• Proven ability to lead IT projects from inception to completion.
• Experience developing and managing department budgets.
• Must be able to maintain appropriate necessary certification.
• Ability to follow detailed verbal and written instructions.
• Ability to read and interpret documents technical manuals and instructions related to information technology, including information security and internal control frameworks.
• Skill in handling multiple tasks and prioritizing.
• Ability to work hours other than the regular daytime schedule such as shift work, on call, or emergency response situations (i.e., early mornings, afternoons, evenings, late-nights shifts, weekends).
• Skill in data analysis and problem solving.
• Ability to plan strategically.
• Ability to plan and schedule operations.

• Texas drivers license or equivalent from any other US state
• Must have the ability to meet Criminal Justice Information Services (CJIS) requirements for unescorted access to CJIS secure areas.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.