IS Operations Analyst 2 - Server Support

Posting number: 27040E

Department: Information Technology Services

Division: ITS Enterprise Server&Storage

Job classification: Information Systems Operations Analyst 2

Posting type: Open

Categories: IT and Computers

This Information Systems Operations Analyst 2 – Server Support position provides support for the installation, testing, implementation, and on-going maintenance of servers and associated systems.

ITS is a 24x7 information technology shop. Applicant must be willing and available to perform duties as required by the job. This may include work on nights, weekends and holidays.Resume must be included with application to ensure consideration

• Builds, configures, deploys and supports physical or virtual Microsoft and Linux based servers or appliances, including local data storage and peripherals.
• Performs troubleshooting to resolve server hardware and Operating System issues while making recommendations for corrective action and scheduling vendor service calls as needed.
• Evaluates service requests, formulates solutions, documents steps taken and results using our ticketing platform while maintaining an acceptable Service Level Obligation completion percentage.
• Manages OS and 1st party vulnerability remediation; Advises customers of 3rd party application vulnerabilities, the security exclusion process, and escalates unpatched vulnerabilities as required.

• Participates as directed in projects and initiatives with ITS and other departments.
• Develops/recommends server specifications, requests quotes, and submits purchase requests.
• Assists in development and maintenance of processes and procedural documentation for ITS Server Support.
• Provides insight and recommendations for technological direction and implementation.

• Responsible for participating in the planning, building, and testing of business continuity and disaster recovery procedures

• Meets with customers to determine their needs and provide technical and non-technical information in a clear and professional format.

Three (3) years of experience supporting Microsoft Windows Desktop Operating Systems.

Education may be considered in lieu of experience (1:1 ratio).LICENSES REQUIRED Valid Driver License

Candidates with accreditations earned in a foreign institute are encouraged to apply. Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

• Working knowledge of Red Hat Linux Operating Systems
• Experience supporting Microsoft Windows Server Operating Systems
• Azure-based knowledge/certification(s)
• Working knowledge of data preservation/backup methods