Fleet Services Specialist

Posting number: 04210

Department: Facilities

Job classification: Fleet Services Specialist

Posting type: Open

Categories: Fleet Services, Vehicle Maintenance, Maintenance

Under minimal supervision, supports Fleet Services in maintaining all vehicle titles, licenses, and maintenance and operability for the County’s vehicle inventory. Works with contract maintenance organizations to keep the fleet compliant with NC inspection requirements and to ensure vehicle reliability.

DUTIES AND RESPONSIBILITIESEssential duties and responsibilities include, but are not limited to:

• Assists with vehicle reservations and key distribution.
• Coordinates the maintenance and repairs of the motor pool and various fleet vehicles through independent vendors, to include scheduling and delivering vehicles for repair; provide maintenance reminders to departments and fleet drivers as needed.
• Coordinates service for vehicle recalls.
• Assist in the accident reporting process to ensure all paperwork and repairs are complete.
• Updates and maintains vehicle inventory database and vehicle maintenance database.
• Manages vehicle records to include vehicle titles, repair history and purchase information.
• Supports as needed with fleet service contracts Request For Proposal and/or bid process.
• Assists in providing documentation for the disposal/surplus process to sell or dispose of vehicles.
• Assist in the budget process by tracking fleet maintenance and repair costs, assist in monitoring spending against budget, and prepare financial summaries or cost reports
• Responsible for vehicle cleaning, which may include cleaning the vehicles as needed or using a contracted service provider.
• Maintains and manages schedule for State Inspection renewals.
• Move/transport vehicles throughout the county.
• Clean vehicles, vacuum and process vehicles through automated carwash systems.
• Apply and remove decals, jump start vehicles, and other related duties.
• Performs related duties as required.

• Knowledge of office systems and techniques (hardware and software) to enter data, set up functions, create spreadsheets and word documents, and process information.
• Knowledge of basic tools and vehicle fundamentals.
• General knowledge of vehicle maintenance and inventory control.
• General knowledge of the practice and use of public vehicles used in transportation services.
• General knowledge of vehicle systems and repair processes
• Skill in navigating related departmental software.
• Skill in organizing workflow and coordinating activities.
• Ability to enter data accurately and administer a database.
• Ability to communicate effectively in person, by telephone and in written form.
• Ability to summarize, compile, and tabulate narrative and numerical materials.
• Ability to develop and maintain effective working relationships with county staff, vendors, other agencies, and the general public.
• Ability to respond to vehicle repair problems quickly and effectively.
• Ability to analyze and interpret policy and procedural guidelines.
• Ability to work independently and exercise good judgment.
• Ability and experience maintaining vehicles.
• Ability to respond and coordinate response for after-hours requests for repair or towing.
• Position may require work during off-hours, weather-related and/or emergency response situations as the County’s needs dictate.

Bachelor’s degree with one year of administrative, maintenance/repair, or service department management/repair/service advisor experience; OR associate’s degree with three years of progressively responsible administrative, maintenance/repair/service advisor experience; OR High School with five years of progressively responsible administrative, maintenance/repair/service advisor experience.

Experience in office support or other related experience to fleet, transportation, vehicle maintenance or repair preferred.

An employee in this position is responsible for assisting the Fleet Services Manager in the operational management support of all vehicles and equipment associated with the county’s fleet of vehicles. The position prepares and maintains vehicle records including maintenance history and incident reports. This position serves as the point of contact for routine vehicle repairs and maintenance, including coordinating vehicle scheduling and delivery for service and communicating with staff. May also coordinate accident-related repairs and documents. Work includes maintaining the maintenance history and data entry of a comprehensive vehicle inventory database used to track all activity pertaining to the vehicles. Work is performed under the general supervision of the Fleet Services Manager.

• Must be able to physically perform the basic life operational functions of kneeling, crouching, reaching, standing, walking, fingering, grasping, feeling, talking, hearing, and repetitive motions.
• Must be able to perform sedentary work with light lifting occasionally.
• Must possess the visual acuity to read and write handwritten and typed information and to view a computer screen.

Work is performed inside and outside, often exposed to the outside environment, including all weather conditions due to various vehicle related needs.

Driving is an essential requirement of this position whether driving a County owned or personal vehicle to conduct county business. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.

If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County’s vehicle use policy.

This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with a physical abilities checklist which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal defensible personnel decisions.