Financial Services Consultant

Mercedes-Benz North Scottsdale, a Penske Automotive Group dealership, is looking for an experienced Financial Services Consultant to join our team and deliver extraordinary customer experiences.JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Financial Services Consultant, you will help our customers to understand and select the best finance, insurance, and aftermarket options and products available for their vehicle, and process all deals accurately and properly for an excellent customer experience.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Knowledge of current finance, insurance and aftermarket products, with at least one year of recent dealership experience.
• Strong mathematical and analytical skills relevant to calculations of new and used vehicle finance options.

• Commitment: Ensure our customers have a world-class car-buying experience at every step along their sales journey.
• Excellence: Provide an unparalleled level of knowledge and expertise to help customers find the finance, insurance, and aftermarket products they're looking for.
• Communication: Educate and update the sales team with current information about finance and lease programs, as well as the benefits of financing, insurance and extended service programs.
• Accountability: Understand and comply with all regulations that affect new and used vehicle finance departments, and process finance and lease deals accurately, fairly and in accordance with local, state and federal statutes, as well as company policies.
• Initiative: Establish and maintain positive working relationships with multiple finance and insurance sources, including manufacturers, to provide a wide range of competitive options for our customers.

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Compensation for this position is based upon production/sales. The wage ranges are not guaranteed and are estimates based on expected production/sales. The minimum for this position is Arizona state minimum wage.

• Sells finance and insurance products to customers
• Builds rapport with customers to build a base of referrals to establish customer network
• Maintains impeccable reputation with lenders
• Produces and submits paperwork for title work and secures funding from finance sources in a timely manner
• Provides customers with thorough explanation of aftermarket products and extended warranties
• Provides customers with complete explanation of manufacturer and dealership service procedures and policies
• Develops and monitors guidelines for working with customers to ensure maximum customer satisfaction
• Processes finance and lease deals accurately, fairly, and in accordance with local, state, and federal statutes, and company policies
• Conducts business in an ethical and professional manner
• Processes all federal, state, and dealer paperwork related to vehicle transaction
• Understands and complies with all federal, state, and local regulations that affect the new and used vehicle and finance departments
• Completes paperwork necessary for vehicle sales and leases in a timely and efficient manner
• Checks all paperwork for, including but not limited to, correct title, lien information, taxes, and consumer information before forwarding to accounting
• Acquires and maintains current state insurance license, completing continuing credit insurance education
• Maintains insurance files
• Develops and monitors guidelines for working with customers to ensure maximum customer satisfaction
• Maintains an adequate and current supply of all required contracts and paperwork needed for completion and finalization of car deals
• Ensures work areas and customer waiting areas are kept clean
• Follows all attendance and punctuality standards with adherences to timekeeping standards
• Follows the Code of Business Ethics and Conduct
• Understands and follows all work rules and procedures and follows lawful directions from supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Maintains a professional appearance for self and subordinates in accordance with company policy
• Attends pertinent training on request
• Attends company meetings as required
• Other duties as assigned

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

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Summary/Objective The Financial Services Consultant produces additional revenue for the dealership by selling finance and insurance programs and other appropriate after-sale items to new and used vehicle customers. Works directly with our employees and customers to develop relationships and help bridge disconnects in the sales process.