Field Service Team Lead

The Team Leader is a vital role in the PCI organization. The Team Leader is responsible for delivering excellent services to PCI clients; managing, developing, and mentoring associates, while ensuring account profitability. Team Leaders also deliver client services. Highly functional teams are at the center of PCI’s success strategy and the Team Leader contributes directly to the success of his or her team.

• Ensure all team members complete calibrations, consulting, commissioning, qualifications, mapping, and PMs with accurate and timely GxP documentation, and that all team members follow PCI or client specific policies and procedures.
• Lead and provides guidance, direction and effective solutions to clients and team.
• Host and participate in internal and client specific meetings, providing information such as new services, client expansions, resources and scheduling issues, etc. (monthly)
• Proactively assess project safety concerns and ensure PCI team members are in compliance with any and all client and/or PCI site safety requirements.
• Uphold, mentor, and be a role model to other PCI associates on the PCI philosophy and values through honesty, integrity, self-motivation, teamwork, pride and commitment.
• Develop client quotes and proposals.
• Monitor resource scheduling such that labor utilization is maximized and forecasts are maintained.  Notifies all resources and appropriate management in a timely manner of any schedule changes or breaks.  Reviews schedule weekly and plan accordingly.
• Ensure timesheets submittal and approval in accordance to policy.
• Up to 75% of work time may be client billable activities based on business need and team structure.

PCI is proud to serve pharmaceutical, biotechnology, medical device, and clinical research industries nationwide by providing calibration, commissioning and consulting solutions. At PCI, calibrations are performed by highly technical, cGMP/GLP-trained personnel who are knowledgeable in quality guidelines enforced by the FDA, EPA and ISO/IEC 17025:2017. PCI is an FCX Performance Company and a Subsidiary of Applied Industrial Technologies (NYSE: AIT); a leading industrial distributor that offers more than 6.5 million parts to serve the needs of MRO and OEM customers in virtually every industry.

Founded in 1923, Applied® provides engineering, design and systems integration for industrial and fluid power applications, as well as customized mechanical, fabricated rubber and fluid power shop services. Applied also offers storeroom services and inventory management solutions that provide added value to our customers.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

• Exceptional Computer Maintenance Management Systems (CMMS) skills; Demonstrated ability to effectively use Microsoft Office Suite. Navigates and utilizes MAS500 Pivot Table and project KPI module to effectively manage LUR & project expenses.
• Develops and updates PCI policies and procedures, understands and interprets Government Regulations and instrumentation/calibration principles and provides training and guidance to technician resources. Assists clients with development and revision of policies and procedures as necessary.
• Excellent communication and problem-solving skills with clients and coworkers. Ability to interpret client request or leads and can form into a proposal or quotation. Completes quotations, proposals, and purchase orders in a timely and accurate manner.
• PCI Trained Mentor.
• Actively involved with an external professional organization (ISPE, ASQ, PDA, etc.).  External certification preferred [ISA, ASQ, etc.].
• Must have a valid driver’s license and good driving record.