Field Operations Lead

Ready to build a high-energy career where every day is different? Join ourField Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on integrity, accountability, and investing in people.

Overview: We’re hiring a Field Operations Lead to drive performance in the field. This role is built for someone who leads from the front, thrives in a fast-paced environment, and can balance hands-on work with team leadership, customer interaction, and real-time decision-making.

Pay Range: $17.50/hr - $32.00/hr+ (Total Compensation includes Base rate + Profit Share + Tips)

• $17.50 Base hourly rate
• Profit share & performance incentives
• Overtime

• Lead daily routes and ensure jobs are completed efficiently and on time
• Provide on-site estimates and confidently close sales
• Deliver exceptional customer experiences on every job
• Maintain clear internal and external communication with team members and customers
• Serve as the first point of contact for team inquiries and real-time problem solving in the field
• Train, coach, and support team members
• Safely lift, load, and remove items (50+ lbs)
• Multi-task effectively across logistics, customer service, and team leadership responsibilities
• Hit and exceed daily performance and revenue targets

• 1–2+ years of leadership, sales, or operations experience
• Moving or labor experience preferred
• Strong communication, multitasking, and problem-solving skills
• Ability to lead by example in a physical, fast-paced role
• Results-driven mindset with a team-first attitude
• Valid driver’s license & 21+

Company-Wide Standards (Required for All Roles): DOT Medical Certification

• A valid DOT Medical Card is required for driving commercial vehicles.
• Southwind covers the full cost of obtaining your DOT Medical Certification.

• Performance-based pay with profit share and tips
• Growth opportunities into higher leadership roles
• Team-oriented, high-energy work environment
• Get paid to stay active and build leadership skills

• Apply today to lead from the front and grow with a performance-driven team.
• This job description outlines the key responsibilities, qualifications, and skills required for the Customer Experience Leader position at Southwind, the owners of 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.
• Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran-friendly employer.
• Our Mission Statement:Anything is possible. Invest in people. Change the world.
• Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development. Join us and help redefine home services.

• Full-Time | 5 days/week (4 weekdays + 1 weekend mandatory day)
• Shifts run 8–12 hours and may fall anywhere between 6:00 AM – 10:00 PM, depending on business needs