Enthusiast

Share your affinity for people and all things Harley-Davidson by applying for the position of ENTHUSIAST at our Thunderhead Harley-Davidson location!

This on-site, customer service job has EVERYTHING to fill your day with a variety of duties!

As a Harley-Davidson Enthusiast: You will enhance the guest’s overall experience and provide excellent customer service by greeting and interacting with customers; providing superior customer service by maintaining guest common areas; demonstrating knowledge of the families, models and types of motorcycles available; sharing knowledge of parts and accessories available for customizing; conducting VIP tours to guests; and providing tests rides for customers.

Smoky Mountain Harley-Davidson® isn’t just a dealership — it’s The Rider’s Destination for East Tennessee and the Great Smoky Mountains. Located in Maryville, TN with full-service sister dealerships in Pigeon Forge and Kodak, plus retail locations in Gatlinburg, Tellico Plains, Tallassee, and Bryson City, NC, we bring the Harley-Davidson lifestyle to riders across one of the most iconic riding regions in the world.

• Follow proper turnover procedures.

• Move motorcycles around to specific areas as instructed.

• Maintain cleanliness of motorcycles on sales floor and keep neatly arranged.

• Be knowledgeable of the families, models and types of motorcycles.

• Maintain alignment and organization of motorcycles on sales floor.

• Following the proper rotation, ensure bikes are plugged in to trickle chargers at closing and unplugged before store opens.

• Superior communication along with customer service skills and experience
• Ability to get along with a variety of co-workers and a broad customer base
• Knowledge and experience with Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them is essential to this position
• Current, valid motorcycle license with clean driving record is a MUST!
• Must be able to work effectively with all areas of the dealership to maximize both the buying experience for the customer and the profitability of the dealership.

• Greet customers immediately, in a courteous and friendly manner.

• Maintain cleanliness of common areas including lounge, restrooms, other gathering areas.

• Perform VIP tours.

• Conduct test rides.

• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

• Provide superior customer service to both internal and external customers.

• Sell additional services by pointing out availability of parts and accessories.

• Escort customers to different departments as necessary.

• Spend the necessary time needed with each customer.

• Assist with directions to area attractions and destinations.

• Prepare for customer appointments before customer arrives.

Other Duties- as assigned

Physical Demands

• + Occasionally required to bend, stoop, crouch, and reach.
• Occasionally requires the ability to lift 20 or more pounds of material.
• Occasionally requires the ability to ride, balance and push up to a 1000 pound motorcycle.
• Frequently requires the ability to stand and move about the dealership throughout work shift.

Working Conditions

• + The noise level in the work environment is usually moderate.
• Frequently working near moving vehicles.
• Occasionally exposed to exhaust fumes or airborne other particles.

Our Mission Statement at Smoky Mountain Harley-Davidson is: “To focus on relationships, to exceed expectations, to never stop improving, to be the BEST.” So, it's no surprise that we expect all of our staff to:

• Treat all employees and customers fairly, courteously, and with dignity.

• Model superior customer service behavior for all interactions with customers and employees.

• Be prompt and available for flexible scheduling.

• Maintain up to date technical qualification and training completing all training programs assigned by the Sales Manager.

• Have a commitment to developing a Sales and Service Culture throughout the dealership.

EOE