Emergency Services Deployment Operator (911 Operator)

Posting number: 20270201313948SMB

Department: Police Department

Job classification: Emergency Services Deployment Operator

Posting type: Open & Promotional

Categories: Customer Service, Dispatch, EMS, 911 Telecommunications, Communications

Under general supervision, receives and processes emergency telephone calls for public safety emergency services; and have charge of police dispatch and communications operations.

• 1. Receives emergency calls from the public and prioritizes and processes them into a pre-established computer format for a concise event at a precise location.
• 2. Instructs callers in the performance of urgent procedures prior to arrival of emergency services, as required.
• 3. Refers citizens' non-emergency calls to the appropriate agencies.
• 4. Relays information and contacts appropriate agencies or personnel to resolve routine problems.
• 5. Executes accurate and expedient public safety communications work in response to a high volume of emergency and non-emergency calls.
• 6. Handles routine contacts with other divisions or sections of the department.
• 7. Operates the Telecommunications Devise for the Deaf (TDD).
• 8. Receives emergency service telephone calls from police officers and/or other authorized personnel.
• 9. Transmits requests for immediate information received from public safety communicators, authorized personnel and radio field units on wanted persons and vehicles, gun and vehicle registrations, driver's licenses and routing inquiries.
• 10. Receives computer print-out and routes to appropriate location.
• 11. Operates dispatch monitoring and activity consoles and equipment.
• 12. Dispatches runs to police field personnel.
• 13. Performs related clerical work.
• 14. Assists new operators with on-the-job training.

• High school graduation or G.E.D.; preferably completion of two years of college with courses in criminal justice, public administration and/or computer science.
• Six months to one (1) year of experience in the use of, and familiarity with computer-aided dispatch and communication equipment.
• Three (3) years of customer service experience.

Evaluation Plan Monitored in-person testing: 70% Interview: Pass/Fail Evaluation of Training, Experience & Personal Qualifications: 30% Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for: Veteran Points: 0 – 15 points Detroit Residency Credit: 15 points