Dispute Initiation Associate

* Properly handle customer incoming calls withing department service level agreement, ensuring Reg. E compliance * Accurately record customer reason for disputing transactions * Properly respond to customer inquiries regarding existing disputes * Research transaction entry modes and additional data * Meet assigned deadlines and goals * Regular and predictable attendance and punctuality * Other duties as assigned

Position level will be dependent upon internal and external experience

Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds

FCBI is an equal opportunity employer.

* At least 18 years of age * High school diploma or equivalent * Working knowledge of Microsoft Office and general office equipment * Able to communicate in a professional manner verbally and in writing * Able to work independently to meet deadlines but remain flexible * Well-organized, with sharp attention to detail * Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions * Strong customer service skills (both internal and external customers) * Must successfully pass background investigation according to company policy * Must be able to get along with co-workers and work effectively in a team environment

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703 Swanner Lp.