Desktop Support Specialist

JOB INFORMATION:Job Title: Desktop Support Specialist

Department(s):5072 - Information Technology

Location(s): Garden City Terminal

FLSA Status: Exempt

Starting Pay: $61,905

• Plans and manages the inventory of GPA computer equipment including Windows laptops, desktops, monitors, network printers, and mobile devices.
• Performs installation and configuration of personal computers as well as ongoing maintenance throughout the life cycle of the computer.
• Perform analysis, diagnosis and resolution of workstations and IT related hardware problems.
• Recommends and manages licensing of client-based software.
• Manages the purchase and deployment of enterprise client hardware and software.
• Enforces PC standards and makes recommendations on policies regarding PC standards.
• Develops and manages automated techniques for gathering the data needed for all IT related Asset Management.
• Assists in Microsoft Office 365 administration and mobile device management.
• Assists in supporting remote user access.
• Provides onsite and remote technical support for desktop hardware and applications.
• Assist in the configuration and support of Mobile Device Management software.
• Support IT and AV systems in conference rooms.
• Performs other duties as assigned
• Complies with all policies and standards

• Working knowledge of computer support and troubleshooting required.
• Must be proficient in all Microsoft Windows platforms and TCP/IP networking protocols.
• Experience with Microsoft O365 administration, Apple devices, active directory, and software licensing desired.
• Must have the ability to deal effectively and professionally with the GPA staff on all levels as well as customers and the general public required.

• Preferred Bachelor's Degree in Information Technology, Computer Science or related field

• TWIC - Transportation Worker Identification Credential Required Upon Hire
• Driver's License - Valid state driver's license Required Upon Hire

Note: This job description is not necessarily an exhaustive list of all duties, responsibilities, job requirements, or working conditions associated with the job. Management reserves the right to revise the job or to require the performance of different or additional tasks. The employee must be able to perform the essential functions of the job, with or without reasonable accommodation, an without direct threat to the health or safety of others.

Revised: 12/16/2025

Mission: To empower entrepreneurs, strengthen industries, sustain communities, and fortify families by relentlessly striving to accelerate global commerce.

Under the supervision of the Director of IT - Engineering, the Desktop Support Specialist installs, manages, maintains and services PC's and related peripheral equipment to insure uninterrupted service to GPA personnel and customers. The Desktop Support Specialist may be called upon to service any and all types of hardware used to support automated systems.

Upholds the values of the GPA to promote Safety, Integrity, Respect, Community, Creativity and Opportunity. Promotes a safe work environment by participating in safety initiatives and reporting unsafe conditions and behaviors.