CX Trainer

Description for Internal Candidates

• Ensure that the process transactions are processed as per Desk Top procedures with customer centricity

• Ensure that the assigned targets in accordance with SLA are met

• Ensure that the quality of the transactions is in compliance with predefined parameters

• Provide the relevant process reports on a daily basis

• Ensure adherence to established attendance schedules

• Ensure adherence to Company Policies and Procedures

Responsibilities for Internal Candidates

Qualifications for Internal Candidates