CIF Support Specialist

Responsibilities include but are not limited to:

• Update and maintain Customer Information Files via requests from all areas of the bank regarding address changes, name changes, privacy, etc.
• Provide support to other system users to ensure accurate updates to the Customer Information Files.
• Establish and maintain Banking by Phone Transfer Set-up and Christmas Club Automatic Transfer Set-up.
• Review and research of return mail to ensure redelivery and/or compliance with FACT Act monitoring.
• Assist customers with stop payment request.
• Prepare - upload daily file to generate Personal Online Banking security information reset letters.
• Assist with scanning of department work.
• Monitor and review of all maintenance performed utilizing computer reports.
• Process Overdraft Protection (ODP) Opt-in - Opt-out requests.
• Assist with loan research and generate installment loan payment histories.

• Demonstrate high level of accuracy and efficiency to achieve maximum results during daily workflow.
• Excellent verbal and written communication skills.
• Ability to proofread efficiently.
• Ability to organize and prioritize assignments.
• Proficient computer skills using Microsoft Word and Excel.

• High School Diploma or GED and a minimum of one year's clerical work experience.
• Banking experience preferred.
• Demonstrated proficiency in usage of Miser, RCIF function and other bank services preferred.

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We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.

In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process.