Childcare Enrollment Manager

Lead Origination

• Proactively generate leads — don't wait for inquiries
• Build referral relationships with local employers, pediatricians, OB/GYNs, real estate agents
• Represent the center at community events, chamber functions, sponsorships
• Run local marketing (Soci, Constant Contact, Voxie, Eventbrite) as a lead-gen engine
• Track competitor pricing and positioning

Lead Management

• Own every lead from first touch to final outcome
• Respond to every inquiry same-day
• Run a disciplined, documented follow-up cadence
• Keep a clear, current pipeline

Enrollment (Closing)

• Conduct tours that convert
• Handle tuition conversations and enrollment paperwork
• Close the enrollment and manage waitlist movement
• Own monthly/quarterly enrollment targets

Family Communications

• Sole point of contact for all families on billing and tuition — payments, rate changes, past-due accounts, subsidy/ELRC questions
• Handle day-to-day family questions, looping in the Center Director on operational/classroom matters
• Send regular updates via Constant Contact/Voxie
• Be the calm, consistent voice families hear from

Retention

• Build trust with enrolled families to generate referrals
• Flag issues early, before they become withdrawals

At The Learning Experience, we make early education joyful, engaging and fun so children are happy to learn, play and grow.

Our curriculum focuses on the six ages and stages of early childhood development and engages children in hands-on learning activities that encourage them to explore and solve problems at their own rate of development. This forms a foundation for kids to Learn, Play and Grow under the care of our nurturing teachers and staff.

At TLE®, we’ve created a full cast of characters that become our little learners’ educators, partners and friends through their preschool education journey. Each character has a unique personality and area of interest and brings learning to life by allowing children to explore the world through fun and imagination.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Learning Experience Corporate.

• Bonus based on performance
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off

Enrollment & Family Relations ManagerAbout Us The Learning Experience – Ephrata is a premium, DHS-certified early childhood education center serving families across Lancaster County. Newly opened and growing, we're building a reputation as the area's go-to center for families who want more than childcare.

About the Role We're looking for a driven, full-funnel Enrollment & Family Relations Manager who owns two things: filling the center with kids, and being the voice of the center to every family. You generate leads, work every one, close the enrollment, and own all ongoing family communication — start to finish, no handoffs. This is not a passive front-desk role; you're out in the community originating new families.

Reports to the Center Director. Owns enrollment, marketing, and family communication; the Center Director owns classroom operations, staffing, and day-to-day care. Overlap issues get looped in to the Center Director.

• Background in early childhood education required (degree, CDA, or equivalent)
• 1+ years in sales, business development, or enrollment
• Confident closer who connects with parents
• Comfortable with CRM, email marketing, social scheduling
• Self-starter, organized, disciplined about follow-up
• Motivated by targets, comfortable with performance-based pay
• Available occasional evenings/weekends
• Reliable transportation

Compensation Base salary plus performance bonus weighted toward new enrollments:

• Base: commensurate with experience
• Enrollment bonus: per-child
• Milestone bonuses: for hitting monthly/quarterly targets
• Structure finalized based on candidate experience and goals

Growth We're a growing center, part of a larger organization, and invest in people who perform. Strong performers have room to grow with us over time.

Send your resume to

Compensation: $42,000.00 - $45,000.00 per year