Child Support Services Employer Services Specialist / 61014564

Posting number: 192003

Department: Department of Social Services

Division: Child Support Enforcement

Job classification: Case Worker I

Posting type: Open

Categories: Community Services, Health Services, Social Services, Human Services, Community and Social Services

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

• The Child Support Services Employer Services Specialist will maintain data related to employers, insurers, courts, private attorneys and other parties within the Palmetto Automated Child Support Services (PACSS) system.  The specialist is responsible for ensuring the accuracy, integrity, and overall maintenance of the employer database within the Employer Services Unity (ESU).  This includes updating and optimizing of the employer data table to ensure it meets Child Support Services Division (CSSD) standards and supports the ESU needs.

• Reviews and clean up employer data to eliminate duplicates, inconsistencies, and errors; Implements routine reviews to ensure data, and completeness; Responds to system user alerts, withholding inquires, and other related issues regarding the Other party Table (OTHP), and other issues related to the Employer Services Unit.

• Updates employer records in the database as necessary, including new entries, changes in information and merging of duplicate information; Collaborates with cross-functional teams to gather and verify employer data; Monitors database performance and recommend improvements or upgrades to enhance efficiency and usability.

• Conducts research and outreach to employers and other parties maintained in the automated system to document appropriate contact; Maintains OTHP data within PACSS for clerk of court, private attorneys, and other parties integral to the provision of Child Support Services.

• Updates the automated system appropriately with changes in employment status of individuals; Serves as a liaison to ensure compliance with the income withholding process;  Provides guidance to employers on the income withholding process and individual withholdings.
• Performs job delivery and/or performance or appropriate customer service delivery to clients, the public, and co-works as an integral requirement.  Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed.  Protects the agency networks and applications by safeguarding systems, equipment and data.

• Performs related duties as required.  Performs Red Cross Shelter training as required.

High School Diploma and experience in clerical, administrative, social work, correctional, business administration or general business may be substituted for all or part of requirements.

Associate Degree or higher may be substituted for the required work experience.

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application.If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Child Support Services / Richland County