Case Aide II

Posting number: 17168

Department: Veteran's Services Department

Job classification: Case Aide

Posting type: Open

Categories: Administration, Community Services, Social Services, Human Services, Community Development, Veteran Services, Communications, Community and Social Services

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The Veteran Services Case Aide provides administrative, client-support, and case-management assistance to Veterans, service members, and their families seeking benefits, resources, and supportive services. Working under the direction of a Case Manager Supervisor, the Case Aide assists with client intake, documentation, referrals, follow-up, records management, and coordination of community resources.

The position serves as an important point of contact for Veterans navigating complex service systems and helps ensure individuals receive timely, respectful, trauma-informed, and Veteran-centered assistance. The Case Aide supports Veterans experiencing a variety of needs, including housing instability, employment challenges, transportation barriers, justice involvement, financial hardship, behavioral health concerns, and difficulty accessing federal, state, county, and community benefits.

• High school diploma or GED.
• One year of experience in social services, human services, healthcare, behavioral health, Veteran services, customer service, community outreach, case-management support, or a related field.

The successful candidate should possess:

• Knowledge of challenges affecting Veterans transitioning from military to civilian life.
• General understanding of Veteran programs and community-based resources.
• Strong interpersonal and customer-service skills, both verbal and written.
• Ability to communicate effectively with Veterans from diverse military, socioeconomic, cultural, and personal backgrounds.
• Ability to interact professionally with individuals experiencing stress, homelessness, behavioral health challenges, disabilities, justice involvement, or other complex circumstances.
• Ability to manage multiple assignments and deadlines.
• Ability to accurately document client interactions and services.
• Ability to exercise sound judgment and recognize situations requiring supervisory intervention.
• Ability to maintain confidential and sensitive information.
• Ability to establish professional relationships with governmental agencies, nonprofit organizations, Veteran Service Organizations, and community partners.
• Ability to work independently while functioning effectively within a multidisciplinary team.
• Proficiency with Microsoft Office applications and electronic case-management or client-information systems.
• Commitment to providing Veteran-centered, trauma-informed, respectful, and strength-based services.

NOTE: Qualifying education, experience, knowledge and skills must be documented in your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume"will not be accepted for qualifications.

• Associate's or bachelor's degree in Social Work, Psychology, Sociology, Human Services, Criminal Justice, Public Administration, Behavioral Sciences, or a related field.
• Experience working with Veterans, military families, or Veteran Service Organizations.
• Experience supporting case-management programs.
• Experience working with individuals experiencing homelessness, behavioral health concerns, justice involvement, unemployment, or other barriers to stability.
• Knowledge of U.S. Department of Veterans Affairs programs and benefits.
• Experience with electronic case-management databases or client-management systems.
• Military service or demonstrated knowledge of military culture is beneficia.

If you need special services or accommodations, please call or email . This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

• An equivalent combination of education, training, military service, volunteer experience, and relevant professional experience that demonstrates the ability to perform the essential functions of the position.

• Granted-funded full-time position
• 40 hours per week

Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.