CAM Operations Associate III

Acts as servicer for M&T Bank’s Hardest Hit Fund accounts, which generate 500K+ recoveries for the bank.

• Handle the processing of MI Claim requests for the appropriate MI Company.
• Responsible for the accurate completion of REO Payee Header requests, Foreclosure Evaluations, and Mortgage/Consumer check processing.
• Initiate and complete the state demand letter process for assigned states including the appropriate registration procedure.
• Review and manage Hardest Hit Fund State Program requests.  Investigate and resolve payment discrepancies, track the completion of mandatory state reporting, and review amendments for Servicer Participation Agreements.
• Provide Branch support for offsets, unsatisfied accounts, and account reconciliations. General ledger balancing for unsatisfied accounts.
• Management of MI Claim daily work flow including the processing of urgent requests and aged task reconciliation.
• Responsible for the processing of manual check requests including daily quality control and check log reconciliation.
• Identify and resolve problematic situations when appropriate referring more complex problems to Supervisor for review.
• Occasionally review work of peers.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

This position interacts mainly with internal CAM departments.

• A combined 3 years’ higher education and/or work experience, including a minimum of 1 year office experience or mortgage collections experience.
• Proficient PC skills including word processing, spreadsheet and email software. Strong communication and time management skills. Ability to work independently and flexibility to support multiple business lines.
• Motivated team player with a positive and friendly attitude.
• Strong analytical abilities and problem solving.
• Excellent interpersonal skills with the ability to interact with all levels of personnel.
• Bachelor’s degree.
• One year of accounting experience.
• Two years legal document processing or foreclosure experience.
• Demonstrated ability to provide direction and lead others.
• Knowledge of State and Federal regulations and Bank policy for all states that the Bank conducts business in.
• Notary Public (as required by department needs) preferred.
• Knowledge of M&T Bank systems.
• M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Getzville, New York, United States of America