Associate Director, Vendor Management, Commercial Operations, Revenue Assurance, Billing Governance

• Seasoned professional across telecom, enterprise transformation, automation, product or technology delivery, commercial operations, finance, analytics, billing, revenue assurance, operations, or supplier ecosystems.
• Proven success translating senior leadership direction into operating models, roadmaps, automation programs, business cases, implementation plans, and measurable enterprise outcomes.
• Demonstrated leadership of complex cross-functional transformation and automation initiatives from concept through adoption and sustained value.
• Strong understanding of telecom products, customer and supplier lifecycles, billing, revenue assurance, service delivery, technology dependencies, and financial governance.
• Experience scaling AI, automation, analytics, or digital workflows with measurable business adoption and control improvement.
• Strong commercial and financial acumen covering revenue protection, savings, cost avoidance, productivity, controls, and benefits realization.
• Ability to manage scope, resources, budgets, risks, dependencies, governance, operational readiness, stakeholder alignment, and team development in ambiguous environments.

• Translate leadership priorities into future-state operating models, transformation roadmaps, business cases, governance structures, and executable programs.
• Convert broad or evolving concepts into clear scope, ownership, milestones, dependencies, resource requirements, risks, and success measures.
• Lead cross-functional transformation from assessment and design through implementation, adoption, stabilization, and sustained value realization.
• Identify and develop new capabilities and business opportunities that expand the CoE’s impact across products, business units, suppliers, and geographies.
• Position the CoE as a strategic business partner focused on enterprise outcomes, commercial insight, governance, scalability, and business growth.

• Lead the adoption of intelligent automation and digitally enabled operating models across the organization, transforming manual and fragmented processes into scalable, control-based workflows that improve operational efficiency, governance, decision-making, and business outcomes.
• Identify, prioritize, and scale AI, analytics, process-mining, and automation use cases across quoting, purchase orders, invoicing, customer billing, revenue assurance, disputes, compliance, and supplier governance.
• Translate business needs into automation roadmaps, product backlogs, control requirements, acceptance criteria, adoption plans, and measurable outcomes.
• Partner with product, engineering, architecture, data, cybersecurity, and platform teams to deliver secure, scalable, and business-aligned capabilities.
• Apply Agile and product-led practices to accelerate delivery, resolve dependencies, and move successful pilots into sustainable enterprise adoption.

• Drive balanced top-line and bottom-line outcomes through revenue protection, billing accuracy, leakage prevention, savings, cost avoidance, supplier optimization, and productivity improvement.
• Develop business cases and benefits frameworks connecting transformation investments to revenue, margin, cash flow, controls, customer impact, and cost-to-revenue visibility.
• Partner with Finance and business leaders to validate assumptions, track realized value, address benefit gaps, and strengthen commercial and financial governance.

• Apply strong knowledge of telecom products, commercial operations, and service lifecycles, including Q2C, O2C, P2P, ordering, provisioning, billing, revenue assurance, service delivery, disputes, and supplier governance.
• Connect customer commitments, supplier costs, contracts, inventory, usage, billing, service performance, and risk to support commercially and operationally sound decisions.
• Work across product, network, application, OSS/BSS, service-management, and operations teams to ensure solutions reflect technology dependencies, controls, service risks, and customer outcomes.

• Lead and develop a cross-functional team responsible for transformation, automation, analytics, commercial outcomes, and change adoption.
• Establish clear accountability, performance expectations, capability plans, and measurable team outcomes.
• Build leadership depth and embed Agile, data-driven, collaborative, and outcome-focused ways of working.

• Converts senior leadership direction into governed, executable, and measurable transformation programs.
• Provides the execution depth required between leadership intent and team-level delivery.
• Accelerates the transition of routine work into intelligent, controlled, and scalable digital workflows.
• Expands the CoE into higher-value transformation, commercial insight, governance, and business-partnership opportunities.
• Connects telecom, finance, operations, suppliers, data, and technology to deliver measurable revenue, savings, cost avoidance, productivity, control, and customer outcomes.
• Builds the organizational capability and leadership depth required to sustain change beyond individual initiatives.

• New strategic capabilities and business opportunities launched, adopted, and scaled.
• Increased adoption of Vendor 360, AI, analytics, and intelligent workflows with reduced manual intervention.
• Measurable revenue protection, growth enablement, savings, cost avoidance, productivity, and control improvement.
• Improved billing accuracy, financial visibility, operational governance, supplier accountability, and customer outcomes.
• Faster conversion of leadership priorities and pilots into sustainable enterprise capabilities.
• Stronger leadership depth, team capability, accountability, and change adoption.

40

Regular

Gurgaon, India

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