Assistant Manager

• Strong understanding of Terms of Business Agreements (TOBA). ·
• Knowledge of broker onboarding, management, and renewal processes. ·
• Manage end-to-end broker onboarding and setup activities. ·
• Support Delegated Authority business, including Cover holders, Binders, and Binding Authorities ·
• Assist with Cover holder and Broker Management processes, annual reviews, and monitoring activities.
• Knowledge of Cover holders, Binders, and Binding Authorities. ·
• Experience with compliance reviews, due diligence, and regulatory validation activities. ·
• -Knowledge of Lloyd's regulatory and governance requirements. ·
• - Candidates with exposure to any of the System Knowledge should be given preference- Lloyd’s Atlas, DCOM, DAM, FCA
• Understanding of the Bordereaux management & uploading/extracting documents from client systems, interpret necessary information for completing assigned tasks
• Contact relevant parties to obtain missing information (as necessary)
• Responsible to handle high volume of transactions and identify scenarios demanding escalation to supervisor to avoid any escalations/complaints
• Experience in MI and Reporting
• Floor support to new hires and mentoring them wrt query handling

Working with QA team on escalations

• Manage teams and ensure service level targets are met
• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
• Risk Identification and mitigation skills
• Drive best practice/ idea sharing
• Analytical skills and time management
• Proficient in working with Quality team and provide RCA on escalations
• Provide coaching and feedback to team members to enable them to improve their performance
• Assist new hires such that they are productive on the floor in the shortest possible time frame
• Client interaction and dashboard presentation
• Ensure compliance with internal policies and procedures, external regulations, and information security standards.
• Effectively manage queue and balancing of work loads

Graduate with at least fifteen (15) years of education • Minimum 1 - 3 years of relevant work experience for Assistant Manager • Candidates should have at least one year of supervisory experience for Assistant Manager