Analyst

Job details

•Proposed designation Analyst

•Role type Team Driven

•Reporting to Team Lead/Asst. Manager

•Geo to be supported United States

•Work timings 11:30 AM to 8 PM

Roles & responsibilities

KPMG Global Services (KGS) delivers smart working processes, rapidly scalable solutions and the right talent. The Analyst will be responsible for managing all aspects of the end-to-end course review process including a variety of administrative functions supporting the review and CPE issuance processes. The Analyst will need good communication and stakeholder management skills and will be expected to maintain a high level of accuracy with excellent attention to detail.

•End-to-end ownership of course review and approval process duties.

•Appropriate handling of participants/learners (internal and external), queries and complaints by email, in line with the agreed SLAs and Quality framework.

•Effective customer service and relationship management across a range of stakeholders

•Meet established quality and service level agreements

• •Daily assignment and management of Learning Requests submitted.
• •Review the course submissions to ensure compliance in accordance with NASBA (National Association of State Boards Accountancy) and KPMG CPE credit guidelines
• •Determine and administer Continuing Professional Education (CPE) credits in KPMG’s learning management system for participants and instructors
• •When applicable create and distribute certificates of attendance to KPMG clients
• •Communicate with participants/learners (internal and external) and onshore team members/leadership team, throughout all processes
• •Ability to follow standard processes and identify and report any potential issues, understanding when to escalate
• •Ensure all requirements are adhered to through compliance with all appropriate policies and procedures.
• •Ability to follow standard processes, templates and identify and report any potential issues, understanding when to escalate
• Skills and Experience
• •Effective communication, ability to articulate in both written and verbal communication to a variety of stakeholders, including participants/learners (internal and external), onshore team members and leadership, which will include senior managers, Directors and Partners
• •Strong attention to detail and investigative nature to ensure all elements of the review process have been accurately completed and all data collected is accurate
• •Ability to think on your feet with excellent innovation and problem-solving skills. Analytical approach to work, good innovation and continuous improvement
• •Ability to work on own initiative, prioritise own work, deliver to deadlines and thrive under pressure
• •Self-Motivated, adaptable and flexible, takes ownership of issues and sees them through to resolution
• This role is for you if you have the below
• Skills and Experience
• Skills and Experience

• •Non-tech graduate - BA, B. Com, B.Ed or BE, BCA
• •0 - less than 2 year of work experience in relevant domain
• •Preferred exposure to international work setup
• Mandatory technical & functional skills
• •MS Office suit including Outlook and Excel
• •IT literate, proven experience of working with multiple systems
• Preferred technical & functional skills
• •Experience of working in an operational / contact center environment
• •Experience of effective relationship management
• •Experience in a financial environment
• •Has worked successfully in a target driven environment
• Key behavioral attributes/requirements
• •Team player, work planner and a good organizer
• •Integrity, accountability, decision making
• •Driving quality results, resilience, customer focused
• •Effective interperso0nal skill and creative thinker
• Other information
• •Interview process:3-4 rounds
• •Does the job role involve travelling:No
• •Does the busy season apply to this role?: Yes
• Job details
• •Role type Team Driven
• Roles & responsibilities
• Other information
• Job details
• •Role type Team Driven
• Roles & responsibilities
• Other information