Administrator - Desk Side Services, AMT Asset Management Software

Contractor’s deskside technicians’ qualifications will include, but are not limited to, the following:

• 10-15+ years of technical experience desktop support or system administrator role or experience as agreed with Company.
• Recent experience with hands-on Desktop Support and System Administration.
• Advanced Hardware and software troubleshooting skills.
• Capable to provide best effort support for non-standard devices.
• Knowledge of and experience troubleshooting/supporting Windows platform 10 (32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online.
• Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, Mobile Device Management (MDM) Console, and Intune.
• Knowledge on ticket management per Company guidelines.
• Knowledge of the concepts and policy controls of Active Directory.
• Knowledge of and experience with printer mapping, LAN/WAN network configuration and troubleshooting, as well as VPN client connectivity.
• Knowledge of ServiceNow and ISO/ITIL processes and documentation standards a plus.
• Ability to communicate technical concepts in layman’s terms.
• Ability to communicate with other support groups and vendors to provide seamless support to customers.
• Ability to provide basic Level 1/Level 2 AV/VC support.
• Ability to provide Level 1/Level 2 Room Booking support.
• Ability to provide Level 1/Level 2 Digital Signage support.
• Ability to differentiate between personal computing device problems versus room technology problems.
• Identify the root cause of reported incidents and perform work around as appropriate (for example, replace cable, move cabling to an alternate i/o port).

• Desktop Support Skills - Canadian French
• Canadian French DSS Skillsets
• Job Description : Deskside Support Services: [Windows PC]