Administrator - Desk Side Services, AMT Asset Management Software

Soft Skills Excellent verbal communication: Ability to clearly explain technical issues and solutions to users with varying levels of technical understanding. Strong written communication: Ability to document tickets effectively and communicate professionally via email and chat. Active listening skills: Ability to understand user issues by asking relevant questions and confirming details. Customer service orientation: Must remain courteous, patient, and professional, especially when dealing with escalations or frustrated users. Technical Skills Experience in troubleshooting desktops, laptops, printers, peripherals, and end-user applications across Windows and macOS environments. Strong understanding of TCP/IP, DNS, DHCP, VPN, and troubleshooting network/connectivity (Wi-Fi/internet) issues. Hands-on experience with MS Office and standard enterprise applications. Experience with ticketing tools such as ServiceNow/Remedy. Experience supporting users via remote tools (phone, email, chat, remote desktop). Prior experience in large enterprise environments (preferably banking/financial domain). Exposure to endpoint management tools (Intune, SCCM, JAMF, etc.). Experience supporting executive / white-glove users.