Administrator - Desk Side Services, AMT Asset Management Software

JD for adidas HAM Resource -ServiceNow Business Analyst - Hardware Asset Management (HAM)

• Gather and document business requirements for HAM processes.
• Analyze and improve asset lifecycle management (procurement, deployment, repair, RMA, disposal).
• Collaborate with stakeholders, vendors, and technical teams.
• Create user stories, process flows, and functional specifications.
• Support ServiceNow HAM implementation and enhancements.
• Perform UAT testing and coordinate issue resolution.
• Develop reports, dashboards, and compliance metrics.
• Ensure IT Asset Management governance and process compliance.

• 5+ years of ServiceNow HAM experience.
• Strong knowledge of ITAM, HAM, CMDB, and ITSM.
• Experience with inventory, stockroom, asset tracking, and RMA processes.
• Requirements gathering and stakeholder management expertise.
• Knowledge of Agile/Scrum methodologies.
• Excellent analytical and communication skills.

• ServiceNow CSA
• CIS-HAM
• ITIL Foundation Certification