Administrator - Desk Side Services, AMT Asset Management Software
Overview
HCL Technologies Limitedhcltech.comPosted 10 days ago
United StatesOn-site
Quick apply- Employment type
- Full time
- Specialization
- Enterprise software
About the role
To provide support for on call escalations and doing root cause analysis of given issueTo independently resolve tickets within agreed SLA of ticket volume and timeTo adhere to quality standards, regulatory requirements and company policiesWork on value adding activities such Knowledge base update & management, Training freshers, coaching analystsTo ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Requirements
Desk-side Support
Desk-side Support