Administrative Assistant (Student Success)

Posting number: 2714

Department: Trident Technical College

Division: Student Services

Job classification: Administrative Assistant

Posting type: Open

Categories: Administrative Assistant, Student Services, Higher Education

The Administrative Assistant provides front-line support for the Student Success Center by helping students with onboarding, orientation programs, student success resources, and administrative services. This position serves as a primary point of contact for students, provides information and referrals, supports student success initiatives, and assists with the Student Success Center's daily operations.

Key Responsibilities Include:

• Serve as the first point of contact for students entering the Student Success Center, providing information, answering questions, and directing students to appropriate campus resources and services.
• Assist incoming, returning, and continuing students with onboarding processes and referrals to Success Coaches, faculty advisors, and other support services.
• Coordinate and facilitate Navigate and Orientation sessions in individual, group, and virtual settings to support student success and engagement.
• Assist students with the Navigate platform and other college systems, including account access, password resets, registration support, and completion of required tasks.
• Maintain student records, process documentation, and perform data entry and recordkeeping activities in accordance with college procedures.
• Provide administrative support for Student Success Center operations, including preparation of reports, correspondence, forms, and other departmental documentation.
• Communicate effectively with students, faculty, staff, and community members to provide exceptional customer service and support.
• Assist with training and supporting temporary employees and student workers as needed.
• Support departmental initiatives, special projects, and other duties as assigned in furtherance of student success and college goals.

This position requires a high school diploma and work experience that is directly related to the area of employment. A bachelor's degree may be substituted for the related work experience.

The preferred candidate will have a bachelor's degree and one (1) year of related work experience; or an associate degree and three (3) years of related work experience; or a high school diploma and five (5) years’ experience. An associate degree or higher is strongly preferred.

• Experience with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Experience working in a higher education environment and disseminating student information.
• Familiarity with Ellucian or other student information systems.
• Knowledge of the principles, policies, and practices of office management.
• Demonstrated commitment to providing excellent customer service.
• Strong communication and computer skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Ability to assist with training part-time and temporary employees.
• Willingness to work flexible hours.