API Marketplace Service Manager

This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply.

As API Marketplace Service Manager, you are the senior product leader for digital products that span the justice system and across HMCTS’ operation – both strategic and heritage. You are accountable for product strategy, vision and outcomes across the cross-cutting portfolio, ensuring services are user-centred, performant, sustainable, secure and aligned to organisational priorities.

Operating at GDD Head of Product level, you will lead and set standards for product management practice, own complex prioritisation and investment decisions, and provide strategic assurance that civil products deliver value throughout their lifecycle.

HMCTS’ Cross-Cutting portfolio delivers the shared products, platforms and capabilities that underpin digital services across multiple jurisdictions. These products provide the foundations that enable teams to build, operate and improve services for citizens, legal professionals and HMCTS staff, supporting everything from identity and access management to shared platforms, integration and operational capabilities. This role encompasses managing a portfolio of business-critical live services at scale, alongside leading the development of new functionality and products that meet user needs and enable wider organisational transformation.

In this role you willYour role asAPI Marketplace Service Managerwill encompass several key responsibilities listed below (but not limited to):Essential Skills and Experience

• Senior digital product leadership experience, with a proven ability to set product direction, lead complex product areas and make accountable decisions that balance user needs, organisational priorities, delivery confidence and value for money.
• Experience owning product strategy at scale, including developing a clear product vision, roadmap and prioritisation approach for products or platforms that support multiple teams, services or jurisdictions.
• Strong service-management experience, with the ability to establish service models, support arrangements, operational accountabilities and continuous improvement practices for live digital services.
• Experience owning service performance, operational risk, resilience, availability and support expectations, using evidence to identify issues, escalate risks and drive improvements across product, platform, supplier and operational teams.
• Ability to lead multidisciplinary teams and create clarity across product, delivery, technical, architecture, cyber, data, service-management and operational disciplines, ensuring teams work towards shared outcomes.
• Strong stakeholder management and influencing skills, with experience engaging senior leaders, operational colleagues, suppliers and justice partners to secure decisions, resolve ambiguity and maintain confidence in product and service direction.
• Experience using product data, user insight, demand management, adoption measures and service performance information to shape prioritisation, investment decisions, benefits realisation and continuous improvement.
• Ability to define user, consumer and service needs and translate them into measurable product outcomes, service expectations, onboarding requirements and performance indicators.
• Experience managing demand and prioritisation in a complex environment, including assessing competing requests, making trade-off decisions and escalating where demand exceeds safe delivery or operational capacity.
• Ability to understand and manage complex product boundaries, dependencies and interfaces with related services, platforms, data products and shared capabilities, reducing duplication and increasing reuse.
• Experience providing effective Civil Service challenge to supplier-led product or service activity, ensuring clear expectations, measurable performance, retained organisational knowledge and accountable decision-making.
• Excellent facilitation, negotiation and communication skills, with the ability to explain complex product, technical, service or operational issues clearly and provide appropriate advice, assurance and challenge to stakeholders at all levels.

• Job description
• Job Title: API Marketplace Service ManagerGrade: G6Directorate: Digital and Technology Services (DTS)Location: NationalContract Type: PermanentWorking Pattern: Full-time / Flexible Working
• This is a full-time position only due to the nature of the role.
• Level of Clearance:To apply for this role, you will be required to successfully completeSecurity Clearance (SC) level as a condition of appointment.
• There will be a requirement to travel occasionally to any HMCTS site in line with business needs.
• This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are looking to apply for a Skilled Worker Visa for the first time.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

• The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here. Proud to Serve. Proud to keep justice going.
• Additional Information
• Staff on fixed term appointments must have been recruited through fair and open competition.

Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.

• We will assess your experience for this role via the following methods
• CV or Work History, Statement of Suitability
• Evidence of Experience

The MoJ offers a range of benefits:

Salary

The national salary range is £71,381 - £80,419, London salary range is £75,674 - £85,257. Your salary will be dependent on your base location

Working Pattern

Full Time, Flexible Working

Vacancy Approach

Cross Government

Location

National

Region

National

Closing Date

19-Oct-2026

Post Type

Permanent

Civil Service Grade

Grade 6

Number of jobs available

1

Reserve List

12 Months

Job ID

22969

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

• You will have comprehensive experience as a Product/Service Manager
• You will be resilient and used to finding solutions to difficult and complex situations
• Have experience of managing potential conflict to resolution being aware of individual needs
• You will use creative thought to develop possible courses of action
• You will have the ability to evaluate risks and make judgements on the most appropriate solutions
• You will have experience of problem solving and working with others to deliver at pace
• Be able to act independently on day-to-day issues and take a strategic view on operational or policy areas
• Contributed significantly to the achievement of policy or business objectives

This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary

This role is within the Product & Delivery Job Family and is a Product Manager role at Head of Product level and carries the title of API Marketplace Service Manager within DTS.

To apply for this position, you must submit the following as part of your application:

• An anonymisedCV, setting out your career history, key responsibilities and achievements. Your CV will be assessed against the essential criteria outlined within the Essential Skills section of this advert.
• A Statement of Suitability which should give us real life examples of how your skills and experience match those needed for this role. We recommend following the STAR

Should we receive a high volume of applications, a pre-sift may be conducted on the Statement of Suitability. Candidates who pass the pre-sift will be fully assessed on all the sift criteria.

• Successful candidates who passed the sift will be invited to interview via Microsoft Team. At interview stage, you will be assessed against the following - Details can be found under the interview stage assessment section on the advert.

For Behaviours you will be expected to align your answers to the Government Digital and Data (GDD) Capability Framework

• Leadership
• Making Effective Decisions
• Communicating and Influencing
• Managing a Quality Service

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

To apply for this role, you will be required to successfully complete Security Clearance (SC) level as a condition of appointment. To meet these requirements, you will normally need to have been resident in the UK for at least 5 years.

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

• A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.

For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. You can determine your eligibility at .

• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To the Civil Service Commission (details available here)

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

Please quote the job reference 22969

Allowance

Roles will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profile Frameworks. Using GDD we will then determine if you will be paid an additional allowance on top of your basic salary.

• G6 - API Marketplace Service Manager JD.docx (Job Description Attachment)

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Interview Dates

Week commencing 10/11/2026 Subject to change

Leadership

Making Effective Decisions

Communicating and Influencing

Managing a Quality Service

DBS Basic

Security Clearance (SC)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.