Telecaller job description template

LiveRec EditorialUpdated

India format, central rules as of 30 Oct 2026. State rules vary.

A telecaller makes outbound calls, or takes inbound calls, to inform people about a product, qualify leads or follow up. A good job description says what is being offered, expected call volume, the language, working hours, and how fixed pay and incentives work.

At a glance

  • Name the product or service, so applicants know what they will talk about.
  • Show the fixed pay and the incentive rule separately.
  • Say whether leads are provided and whether the calls are cold or warm.

Template

Telecaller
[COMPANY] | [CITY or Remote] | [Full-time / Part-time / Contract]

PAY: Fixed INR [AMOUNT] per month plus [INCENTIVE RULE or "none"]. In-hand pay is about INR [AMOUNT] after deductions. Benefits: [PF / ESI / LEAVE / OTHER, only what applies]

SUMMARY
A telecaller makes outbound calls, or takes inbound calls, to inform people about a product, qualify leads or follow up. At [COMPANY] you will [OUTCOME FOR THE FIRST YEAR] and report to [TITLE].

RESPONSIBILITIES
- Call leads from the provided list for [PRODUCT / SERVICE]
- Explain the offer and answer common questions accurately
- Record call outcomes and follow-up dates in [CRM / SHEET]
- Hand qualified leads to the [SALES TEAM]
- Follow call-time and consent rules, and stop contacting people who ask not to be called
- Meet daily call and conversion targets: [TARGETS]
- Maintain polite behaviour with every caller

REQUIREMENTS
- [10th / 12th pass / graduate]
- Fluent in [LANGUAGES]
- Pleasant, clear telephone voice and listening skills
- Basic computer or mobile app use
- Able to work [HOURS] from [LOCATION]

NICE TO HAVE
- Prior telecalling or tele-sales experience
- Local-language fluency in [REGION]

HOW WE HIRE
[Interview rounds, any test, timeline. Say that applicants never pay a fee.]

EQUAL OPPORTUNITY
[COMPANY] considers all qualified applicants without regard to gender, caste, religion, disability or any other protected ground. To request an adjustment, contact [EMAIL].

Duties are written from the role descriptions in India's National Classification of Occupations (NCO-2015) for telephone-based sales and customer contact roles, and checked against the National Career Service portal. Where a National Skills Qualifications Framework qualification pack exists for the job, compare it with your duties on the National Qualifications Register.

How to customize it

  • Calling rules: promotional calls and messages in India are regulated by TRAI. Train callers to respect Do Not Disturb preferences.
  • Scam risk: genuine telecaller jobs do not charge candidates for registration, training or a SIM or headset. Say this in your posting.
  • Incentives: write the incentive formula out. Avoid "unlimited earning" claims.
  • Work from home: if allowed, say which equipment and data protection you provide.
  • Level: delete the junior or senior wording that does not apply, and cut every requirement you would not screen for.
  • Pay: show fixed pay and variable pay separately and state what is in-hand. Enter only figures you have approved.

How to post it on LiveRec

  1. Open Jobs and choose Post a job.
  2. Choose Use a template or a previous job, Describe it with AI, or Create a new job from scratch.
  3. Paste the summary, responsibilities and requirements into the Description step, then complete the screening and assessment steps.
  4. Use Preview posting to see what candidates see, then choose Post job.

Steps and limits are in Post a job on LiveRec. When the applicants arrive, use the telecaller interview questions.

FAQ

What is the difference between telecaller and telesales? A telecaller often qualifies leads or gives information. A telesales executive closes the sale on the call. Use the title that matches the job.

Is a graduate degree needed? Usually not. Communication and reliability matter more, so list the education you will really enforce.

Next step

Fill the placeholders, check the finished text against how to write a job description, and post it. Build a scorecard from the requirements list.

Sources

  • National Classification of Occupations 2015, Directorate General of Employment: https://dge.gov.in/nco-2015
  • National Career Service portal, job role information: https://www.ncs.gov.in/
  • National Qualifications Register, qualification packs: https://nqr.gov.in
  • Ministry of Labour and Employment: https://labour.gov.in
  • TRAI, telecom commercial communications: https://www.trai.gov.in/

This is general information, not legal, tax or immigration advice. Rules change and your situation may differ. Consult a licensed attorney or qualified adviser.