Workday Support Lead

Agilysis is looking for experienced Workday Support Manager / Tier 1 Lead to lead an established Tier 1 Workday support function.

The role is focused on Workday production/BAU support and HR systems operations leadership rather than Workday configuration or implementation. The successful candidate will provide day-to-day leadership to a three-person Tier 1 support team, strengthen troubleshooting and case-management capability, maintain service quality, and act as a key link between Tier 1, HR stakeholders and Tier 2 / Tier 3 technical teams. The environment handles approximately 600–800 Workday cases per month, so experience working in a high-volume production support environment is important.

* Strong, broad Workday experience in a live production/support environment * Experience leading, supervising or coaching a support/HR systems team * Strong troubleshooting and root-cause analysis capability * Experience with case triage, escalation and SLA/service management * Good understanding of Workday Help / HR case management * Strong stakeholder management skills, including working with global HR and technical teams * Candidates primarily focused on Workday implementation/configuration without significant BAU support experience would not be a priority

Location : Pune ( Prefer )