Senior Principal Software Engineer - IT

We are seeking a hands-on Senior ServiceNow Developer to modernize and evolve our enterprise ServiceNow platform. This individual contributor role is responsible for transforming legacy implementations into modern, scalable, AI-enabled ServiceNow solutions.

The successful candidate will lead technical modernization initiatives including migrating Global applications to Scoped Applications, converting Legacy Workflow to Flow Designer, adopting AI-assisted development using ServiceNow Build Agent and Now Assist for Creator, implementing modern development practices, and building enterprise-grade integrations.

This role is ideal for an experienced ServiceNow engineer who enjoys solving complex platform engineering challenges while leveraging the latest capabilities available on the Now Platform.

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field, or equivalent experience.
• 10+ years of enterprise software engineering experience, including at least 7+ years of hands-on ServiceNow platform development and architecture experience.
• + Demonstrated experience migrating Global Applications to Scoped Applications.
• + Experience converting Legacy Workflow to Flow Designer.
• - Strong expertise in App Engine, Flow Designer, IntegrationHub, ServiceNow Studio, UI Builder, and Workspace development.
• - Strong JavaScript and ServiceNow scripting experience. - Preferred Qualifications: - * ServiceNow CSA, CAD, and relevant CIS certifications. - * Experience with ATF, CI/CD, Git, and DevOps integration. - * Experience with ITSM, ITOM, ITAM, SPM, HRSD, CSM, or SecOps. - * Experience modernizing large enterprise ServiceNow environments. - * Experience driving AI-assisted development adoption.

Compensation Dell is committed to fair and equitable compensation practices. The salary range for this position is USD $156,400 - USD $202,400

Benefits and Perks of working at Dell Technologies Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Platform Modernization

• Lead migration of Global Applications into Scoped Applications.

• Refactor legacy customizations into reusable, upgrade-safe platform components.

• Reduce technical debt while improving maintainability and platform performance.

• Modernize legacy implementations to align with current ServiceNow architecture and best practices.

Workflow Modernization

• Assess existing Legacy Workflow implementations and migrate them to Flow Designer.

• Design reusable Flows, Subflows, Actions, and Flow Logic.

• Replace legacy automation patterns with modern event-driven Flow Designer solutions.

• Establish reusable automation patterns for future development.

AI-Assisted Development

• Leverage ServiceNow Now Assist, Build Agent and other AI-assisted development capabilities to improve engineering productivity.

• Evaluate, validate, and govern AI-generated workflows, applications, and code.

• Establish best practices for responsible AI adoption within ServiceNow engineering.

Application Engineering

• Design and develop enterprise applications using App Engine.

• Configure Forms, Workspaces, UI Builder, Service Catalog, Flow Designer, IntegrationHub, and Now Experience components.

• Develop reusable scoped applications and shared platform components.

• Create secure, scalable, upgrade-safe ServiceNow solutions.

Integration Engineering

• Design and implement integrations using REST APIs, IntegrationHub, MID Server, Import Sets, Transform Maps, Service Graph Connectors, and event-driven integration patterns.

• Support enterprise integrations with ERP, HR, Identity, Security, DevOps, Cloud, Asset Management, and monitoring platforms.

Engineering Excellence

• Implement source control, CI/CD, Automated Test Framework (ATF), and deployment best practices.

• Perform code reviews and technical assessments.

• Troubleshoot complex platform issues and optimize platform performance.

• Produce technical documentation and reusable engineering standards.