Fire Communications Specialist

Posting number: 2026-01278

Department: FIRE

Division: FIRE SERVICE ADMIN

Job classification: Fire Communications Specialist

Posting type: Open

Categories: Clerical & Data Entry

• H.S. Diploma or GED equivalent

• 1 year of customer service and computer experience

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The City of Waco Seeks: The ideal candidate has great customer service skills, pay close attention to detail, and can effectively communicate in a professional manner.

• Fire Service Communications from The Association of Public-Safety Communications Officials (APCO) within 180 Days.
• Must successfully complete any additional background checks required for the position, which may include a CJIS background check, federal background check, or other applicable screenings (e.g., FAA) Upon Hire Date. Position Overview

Under basic supervision, answers and processes emergency and non-emergency calls for the Waco Fire Department (WFD), emergency services agencies, and the general public; dispatches appropriate fire department resources and provides radio communications support to emergency responders.

• Answers emergency and non-emergency calls for fire, personal assistance and emergency medical assistance; determines appropriate call classification and priority.
• Takes information from callers and enters information into the computer database; provides assistance and information.
• Dispatches appropriate resources and monitors active radio traffic; manages resources for appropriate coverage of the city; maintains radio and dispatching equipment.
• May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City-wide emergency.

• Performs other related duties as assigned.
• Complies with all policies and standards.
• Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with residents, visitors, and City staff; maintains confidentiality of work-related issues and City information.
• Lives the City of Waco Values.