Field Service Manager

Position Description

Fluke Reliability is seeking an experienced Field Service Manager to lead the day-to-day execution of the Field Services team while remaining actively involved in customer-facing technical service work.

This is a player-coach role responsible for leading and developing Field Service Engineers while supporting alignment, condition monitoring, product training, and other field service activities. The manager also owns key operational processes including scheduling, backlog management, forecasting, invoicing readiness, resource utilization, and Services standard work.

• Lead, coach, develop, and manage Field Service Engineers and other assigned Services personnel.
• Own day-to-day team scheduling, workload prioritization, resource allocation, and customer commitments.
• Manage Field Service backlog, including aging, scheduling status, risks, and conversion to revenue.
• Develop and maintain accurate monthly and quarterly revenue forecasts.
• Ensure completed service work is properly documented and processed for timely invoicing.
• Monitor team utilization, productivity, capacity, and overall operational performance.
• Perform customer-facing field service activities related to machine alignment, condition monitoring, installation/commissioning, troubleshooting, and reliability services.
• Deliver remote and onsite product training to customers.
• Serve as an escalation point for customer, technical, scheduling, and operational issues.
• Generate and review customer-facing service reports, findings, and recommendations.
• Maintain personal schedule, book required travel, and submit expenses within established timelines.
• Ensure direct reports meet expectations for scheduling, travel, expenses, reporting, and documentation.
• Ensure adherence to Services standard work, SOPs, safety requirements, quality standards, and company policies.
• Collaborate with Sales, Finance, Customer Support, Product Management, and Operations to support customer and business needs.
• Drive continuous improvement in service delivery, scheduling, forecasting, invoicing, and overall team effectiveness.

• Bachelor’s degree or equivalent technical experience in mechanical/electrical engineering, reliability, industrial maintenance, or a related field.
• Experience in field service, machine alignment, condition monitoring, industrial maintenance, or technical services.
• Previous leadership, supervisory, or team lead experience preferred.
• Strong business acumen with experience managing or understanding revenue, backlog, forecasting, invoicing, utilization, and productivity.
• Strong customer communication, organization, coaching, and problem-solving skills.
• Ability to travel regularly throughout North America, with potential international travel.
• Valid Driver’s License required; Passport recommended.
• Ability to work in industrial environments and lift up to 50 lbs.

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.