CryoPDP Branch Manager

CryoPDP Branch Manager (US-N)

The Branch Manager owns the operational, financial, and compliance performance of a CRYOPDP US facility handling temperature-controlled pharmaceutical and life science shipments. This includes P&L management, GDP/TSA compliance, cold chain infrastructure oversight, team leadership, and client relationship management at the branch level. The Branch Manager ensures the facility is audit-ready at all times and drives operational excellence in alignment with company standards and DHL integration requirements.

Manage the day-to-day operations of the local branch.

? Provide support and guidance to the logistics team within the local branch.

? Provide hands-on assistance and support to the local team during peak periods and critical shipments.

? Oversee and streamline cold chain logistics operations to ensure efficient, timely delivery of services.

? Drive initiatives to boost operational efficiency, reduce costs, and elevate service quality.

? Ensure adherence to industry regulations, maintain equipment to meet quality standards, and implement quality processes to safeguard the integrity of the cold chain.

? Act as a key point of contact for the Branch

? Review, analyze, and present cost savings initiatives to the management team

? Make recommendations in the development of long-term strategies

? Ensure compliance with company policies and procedures

? Train and mentor the station staff, instilling a culture of operational excellence aligned with our company’s policy and operations standards.

? Provide leadership for problem resolution that will facilitate continuous improvements.

? Identify opportunities and risks within the business that may impact the business environment

? Bring any HR-related issues and problems to the HR manager’s attention without delay.

? Take full ownership of the branch P&L, ensuring effective budgeting, financial management, and the achievement of revenue and profitability targets as set by the company.

? Manage all queries and complaints that are investigated and responded to promptly, both from external, and internal customers and suppliers

? Guarantee efficient response to customer issues & complaints.

? Showcase unique service features of CRYOPDP to increase value solutions to customers

? Increase dependency for customers to ensure CRYOPDP is the sole provider they use across all modes

? Maintain facility GDP compliance: ensure all SOPs are current, temperature mapping is valid, equipment calibration schedules are met, and documentation is audit-ready for client, regulatory, and ISO inspections.

? Own branch P&L with specific attention to cold chain cost drivers: packaging inventory, LN2 consumption (EWR/LAX), dry ice sourcing, and vendor cost management.

? Manage DHL Express integration activities at branch level, including service transition execution and operational coordination with DHL contacts.

? Consume and act on Looker Studio operational dashboards: identify trends in branch performance, escalation frequency, and billing accuracy.

? Lead quarterly facility audits covering GDP compliance, equipment condition, cold chain readiness, and warehouse organization.

? Ensure forklift certification and safety training is current for all applicable staff.

? Coordinate with the CRYOPDP Philippines support team on task handoffs, billing reconciliation, and pricing support across US and Philippine business hours

• ? GDP compliance management including facility qualification, temperature mapping oversight, and internal audit execution.
• ? Experience with ISO 9001:2015 quality management systems.
• ? Understanding of TSA/IACSSP security requirements for freight forwarding facilities.
• ? P&L management experience with ability to interpret financial reports and manage branch budgets.
• ? Proficiency in CargoWise reporting and Google Workspace.
• ? Ability to consume and interpret Looker Studio dashboards for operational decision-making.
• ? Awareness of DHL Express domestic and international service offerings.
• ? Excellent analytical, organizational, and communication skills
• ? Operational performance knowledge
• ? Negotiation skills
• ? Good in Project Management
• ? Strong Lean / Six Sigma acumen
• ? Good use of standard Google Workspace, especially Excel / Sheets
• ? Experience in cross-functional roles with a requirement to remain independent and impartial and focus on company objectives
• ? A dynamic leader who can energize work teams to learn and apply new skills as per business needs
• ? Experience in the Pharmaceutical industry is preferred
• ? Ability to interpret financial data and manage a budget

Must be available at all times and shifts to respond to emergencies as a first responder. Standard shift is Monday to Friday, but due to the nature of our 24/7 operation you will be required to assist with occasional out of hours.