Child Support Assistant

Posting number: 2026-059

Department: Department of Child Support Services

Division: Dept of Child Support Services

Job classification: Child Support Assistant

Posting type: Open

Categories: Administrative Assistant, Clerical & Data Entry, Social Services, Child Support, Miscellaneous, Customer Service, Training, Records Management, Public Records, Communications, Office and Administrative Support

Kings County Child Support Services is excited to announce a rewarding career opportunity for a dedicated and motivated Child Support Assistant. In this vital role, you will make a meaningful impact in our community by helping families access the support services they need. The position offers the chance to perform specialized clerical and case-support functions, including assisting members of the public and performing essential case-management support activities. Future vacancies for this position may be filled from an eligible list to be established.

For more information on the benefits of working in Kings County, please watch this video.

NOTE: Incumbents must recuse themselves from cases in which any participant is: The Child Support Employee; a relative of the Child Support Employee; a person whom the Child Support Employee cohabits; a person with whom the Child Support Employee has a personal or business relationship.

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Maintains and manages front reception counter/window; greets and escorts visitors; provides direct services and information to customers pertaining to child support services; answers questions; takes and conveys messages; refers issues to the appropriate staff or department; and schedules appointments.
• Collects, opens, date stamps, sorts, identifies, and distributes incoming mail and legal documents to appropriate staff; scans and uploads documents to case files; processes documents for routing and mailing.
• Answers incoming telephone calls and e-mails; replies to voicemail and email messages.
• Composes, types, and processes a variety of documents, such as general correspondence, memos, legal documents, reports, manuals, and various forms; proofreads, edits, and corrects prepared materials, ensuring accuracy, completeness, compliance with department policies, and correct grammar, punctuation, and spelling.
• Creates, organizes, archives, scans, copies, maintains, and retrieves records, documents, reports, and files; maintains and/or establishes filing systems and databases; audits case files for compliance with federal, state, and local laws and records retention schedules.
• Performs basic case management support including interviewing case participants in child support matters, collecting and organizing information from initial interviews, locating participants and performing locate activities, and providing information to participants; refers cases to Child Support Specialists or supervisor as appropriate.
• Accesses, organizes, scans, and attaches various reports to case files including criminal records, credit reports, tax records, and related information.
• Attends and participates in a variety of meetings, conferences, workshops, and training sessions to remain current on programs, regulations, policies, procedures, and new developments related to the child support program.
• Maintains accurate and detailed records and files; updates information, researches discrepancies, and performs data entry; maintains documentation for case management activities.
• Provides needed information, training, and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions.
• Learns to interpret and apply federal, state, and local rules and regulations applicable to child support matters; explains office policies and legal procedures to internal and external customers.
• Observes and complies with County and mandated safety rules, regulations, and protocols.?
• Provides courteous, respectful, honest, timely and professional communication and information to all County staff, program participants, visitors, external agencies, and the general public; utilizes effective de-escalation techniques as necessary.
• Assists with the orientation and training of new employees.

• Performs other related duties as assigned.

Please note:Work experience for the last 15 years must be included in the work history portion of your application. It is also important that your application show all the relevant education and experience that you possess, even if it extends beyond the required past 15 years. When completing the work history portion of your application include each position and level as a separate entry when applicable. Example: If you were an Eligibility Worker I and promoted to an Eligibility Worker II, each level should be entered separately to reflect the time held at each level. A resume may be attached, but itis not a substitute for completing the application and supplemental questions. Failure to submit a completed application may eliminate you from the recruitment.

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

• Equivalent to completion of the twelfth (12th) grade.

• One (1) year of public contact experience in any of the following areas: general clerical work; customer service; obtaining information from the public; or other related administrative support work. (Substitution: Additional education may substitute for the required experience.)

Qualify for security clearance through a background investigation and fingerprint check. Type and use a computer keyboard with speed and accuracy at a level sufficient to perform the duties of the position.

• Possession of a valid California driver’s license issued by the Department of Motor Vehicles at the time of appointment.

All completedapplications and supplemental questionnaires will be reviewed. Depending upon the number of applicants who meet the minimum qualifications, the selection process mayinclude the following:

(1) Screening committee (pass/fail) and/or

(2) Written examination(pass/fail) and/or

(3) Oral examination (100%) This may include a written practical component (100%) to determine placement on the eligible list.

Note: Those applicants who are among the top 40 written test scores will be invited to participate in the oral examination process.

VETERAN'S PREFERENCE AVAILABLE UPON REQUEST Veteran's Preference Application You must submit a certified DD-214 and a new request form for each application submission prior to the closing date.

TENTATIVE RECRUITMENT PROCESSFinal Date to Apply: November 6, 2026Written Test: Week of November 23, 2026Human Resources Oral Boards: Week of November 30, 2026