Acquisition Manager_Sales_0412_5984_1095284

Role Purpose: The Assistant Branch Manager - Inbound is responsible for managing day-to-day branch operations, ensuring regulatory compliance, delivering excellent customer service, and supporting overall branch efficiency. [[role.com]]( [[in.linkedin.com]](

• Oversee daily branch operations and ensure smooth functioning. [[role.com]]( [[in.linkedin.com]](
• Ensure compliance with bank policies, RBI guidelines, audit requirements, AML, and KYC norms. [[role.com]](
• Authorize and verify customer transaction requests processed by branch staff. [[role.com]](
• Monitor branch lobby management and customer queues to enhance service quality. [[role.com]](
• Handle cash operations, foreign exchange (FX), and related banking services within approved limits. [[role.com]](
• Resolve customer complaints and ensure timely closure within defined TATs. [[role.com]](
• Ensure accurate account-opening documentation and compliance checks before submission. [[role.com]](
• Support branch business goals through customer engagement and relationship management. [[in.linkedin.com]](

• Banking operations knowledge
• Customer service excellence
• Team handling and leadership
• Audit & compliance management
• KYC/AML understanding
• Communication and problem-solving skills
• Operational risk management [[role.com]]( [[apna.co]](

• Graduate in any discipline (Banking/Finance preferred).
• Experience in branch banking operations, customer service, or retail banking.
• Knowledge of banking regulations and processes